:root {
  /* β”?β”? Blue palette β”?β”? */
  --blue:      #1d6fa4;
  --blue-2:    #2586c2;
  --blue-3:    #3a9fd6;
  --blue-dark: #0f4c75;
  --blue-pale: #eaf4fb;
  --blue-mid:  #b8ddf2;
  --blue-soft: #d6ecf8;

  /* β”?β”? Neutrals β”?β”? */
  --ink:       #243342;
  --gray-50:   #f7f9fc;
  --gray-100:  #edf2f7;
  --gray-200:  #dce6f0;
  --gray-400:  #9ab0c4;
  --gray-600:  #5a7285;
  --gray-800:  #243342;
  --white:     #ffffff;

  /* β”?β”? Accent β”?β”? */
  --amber:     #e07b0a;
  --amber-pale:#fff8ec;
  --red:       #c0392b;
  --red-pale:  #fdf1f0;
  --teal:      #0e8a8a;
  --teal-pale: #e6f6f6;

  /* β”?β”? Tokens β”?β”? */
  --radius:    20px;
  --radius-sm: 12px;
  --shadow:    0 2px 16px rgba(29,111,164,0.08);
  --shadow-lg: 0 8px 32px rgba(29,111,164,0.13);
}

*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
html { scroll-behavior: smooth; }

body {
  font-family: 'Noto Sans JP', sans-serif;
  background: linear-gradient(160deg, #e8f3fb 0%, #f0f5fb 60%, #f7f9fc 100%);
  background-attachment: fixed;
  color: var(--ink);
  min-height: 100vh;
  font-size: 15px;
  line-height: 1.8;
}

/* ══════════════════════════════β•?
   HEADER
══════════════════════════════β•? */
header {
  background: #0B2444;
  position: sticky; top: 0; z-index: 200;
  box-shadow: 0 3px 20px rgba(11,36,68,0.32);
}
.header-top {
  max-width: 720px;
  margin: 0 auto;
  padding: 0 18px;
  height: 60px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}
.logo-wrap { display: flex; flex-direction: column; line-height: 1.25; }
.logo-main {
  font-family: 'Noto Sans JP', 'Hiragino Kaku Gothic ProN', 'Yu Gothic', Meiryo, sans-serif;
  font-weight: 700; font-size: 18px; color: #fff; letter-spacing: 0.01em;
}
.logo-sub { font-size: 11px; color: rgba(255,255,255,0.65); font-weight: 400; }
.header-dial {
  background: rgba(255,255,255,0.15);
  border: 1.5px solid rgba(255,255,255,0.3);
  border-radius: 50px;
  padding: 6px 16px;
  text-align: center;
  text-decoration: none;
  color: #fff;
  transition: background 0.2s;
  flex-shrink: 0;
}
.header-dial:hover { background: rgba(255,255,255,0.26); }
.header-dial .dial-label { font-size: 10px; opacity: 0.75; display: block; }
.header-dial .dial-num {
  font-family: 'Noto Sans JP', 'Hiragino Kaku Gothic ProN', 'Yu Gothic', Meiryo, sans-serif;
  font-size: 15px; font-weight: 700; display: block;
}

/* ══════════════════════════════β•?
   SUPPORT MODE TOGGLE BAR
══════════════════════════════β•? */
.mode-bar {
  background: #0F2E54;
  padding: 7px 18px;
  display: none;
  align-items: center; justify-content: center;
}
.mode-bar-inner {
  max-width: 720px; width: 100%;
  display: flex; align-items: center; justify-content: space-between; gap: 12px;
}
.mode-label { font-size: 11.5px; color: rgba(255,255,255,0.5); }
.mode-toggle-wrap { display: flex; align-items: center; gap: 10px; }
.toggle-text { font-size: 12px; font-weight: 600; color: rgba(255,255,255,0.4); transition: color 0.2s; }
.toggle-text.active { color: #fbbf24; }

/* toggle switch */
.toggle-switch { position: relative; width: 50px; height: 26px; cursor: pointer; }
.toggle-switch input { opacity: 0; width: 0; height: 0; position: absolute; }
.toggle-track {
  position: absolute; inset: 0;
  background: #374151; border-radius: 20px;
  transition: background 0.25s; border: 1.5px solid #4b5563;
}
.toggle-switch input:checked + .toggle-track { background: #d97706; border-color: #d97706; }
.toggle-knob {
  position: absolute; top: 3px; left: 3px;
  width: 18px; height: 18px;
  background: #9ca3af; border-radius: 50%;
  transition: transform 0.25s, background 0.25s;
  box-shadow: 0 1px 4px rgba(0,0,0,0.3);
}
.toggle-switch input:checked ~ .toggle-knob { transform: translateX(24px); background: #fff; }

.support-badge {
  background: #d97706; color: #fff;
  font-size: 10px; font-weight: 700;
  padding: 2px 8px; border-radius: 20px;
  letter-spacing: 0.05em; display: none;
}
body.support-mode .support-badge { display: inline-block; }

/* ══════════════════════════════β•?
   MAIN
══════════════════════════════β•? */
main { max-width: 720px; margin: 0 auto; padding: 22px 14px 80px; }

/* ══════════════════════════════β•?
   INTRO CARD
══════════════════════════════β•? */
.intro-card {
  background: var(--white);
  border-radius: var(--radius);
  padding: 24px 22px 20px;
  margin-bottom: 16px;
  box-shadow: var(--shadow);
  position: relative; overflow: hidden;
}
.intro-card::before {
  content: '';
  position: absolute; top: -40px; right: -40px;
  width: 150px; height: 150px;
  background: radial-gradient(circle, rgba(29,111,164,0.07) 0%, transparent 70%);
  border-radius: 50%; pointer-events: none;
}
.intro-title {
  font-family: 'Noto Sans JP', 'Hiragino Kaku Gothic ProN', 'Yu Gothic', Meiryo, sans-serif;
  font-size: 20px; font-weight: 700; color: var(--blue);
  margin-bottom: 6px;
}
.intro-body { font-size: 14px; color: var(--gray-600); }
.intro-body strong { color: var(--ink); }

/* ══════════════════════════════β•?
   MODEL CHECK
══════════════════════════════β•? */
.model-card {
  background: var(--amber-pale);
  border: 2px solid #fcd34d;
  border-radius: var(--radius-sm);
  padding: 14px 16px; margin-bottom: 18px;
  display: flex; gap: 12px; align-items: flex-start;
}
.model-icon { font-size: 26px; flex-shrink: 0; }
.model-title { font-size: 13px; font-weight: 700; color: var(--amber); margin-bottom: 5px; }
.model-desc { font-size: 13px; color: #8a5000; }
.model-chips { display: flex; flex-wrap: wrap; gap: 5px; margin-top: 8px; }
.chip {
  background: white; border: 1.5px solid #fcd34d;
  border-radius: 20px; padding: 2px 10px;
  font-size: 12px; font-weight: 700; color: #7a4500;
}

/* ══════════════════════════════β•?
   SECTION HEADING
══════════════════════════════β•? */
.section-eyebrow {
  font-size: 10px; font-weight: 700;
  letter-spacing: 0.16em; text-transform: uppercase;
  color: var(--blue); margin-bottom: 10px; padding-left: 2px;
}

/* ══════════════════════════════β•?
   SYMPTOM GRID
══════════════════════════════β•? */
.symptom-grid {
  display: grid; grid-template-columns: 1fr 1fr;
  gap: 10px; margin-bottom: 26px;
}
@media(max-width:460px){ .symptom-grid { grid-template-columns: 1fr; } }

.sym-btn {
  background: var(--white);
  border: 2px solid var(--gray-200);
  border-radius: var(--radius-sm);
  padding: 15px 13px;
  text-align: left; cursor: pointer;
  transition: all 0.2s ease;
  box-shadow: var(--shadow);
  display: flex; align-items: center; gap: 12px;
  width: 100%; font-family: inherit;
  position: relative;
}
.sym-btn:hover {
  border-color: var(--blue-3);
  background: var(--blue-pale);
  transform: translateY(-2px);
  box-shadow: var(--shadow-lg);
}
.sym-btn.active {
  border-color: var(--blue);
  background: var(--blue-pale);
  box-shadow: 0 0 0 4px rgba(29,111,164,0.14), var(--shadow);
}
.sym-emoji { font-size: 30px; flex-shrink: 0; line-height: 1; }
.sym-info { flex: 1; min-width: 0; }
.sym-name { font-size: 13.5px; font-weight: 700; line-height: 1.35; color: var(--ink); }
.sym-hint { font-size: 11.5px; color: var(--gray-600); margin-top: 2px; line-height: 1.3; }

/* ══════════════════════════════β•?
   SOLUTION AREA
══════════════════════════════β•? */
.solution-wrap { display: none; animation: slideUp 0.32s cubic-bezier(0.22,1,0.36,1); }
.solution-wrap.visible { display: block; }

@keyframes slideUp {
  from { opacity: 0; transform: translateY(20px); }
  to   { opacity: 1; transform: translateY(0); }
}

/* progress bar */
.progress-bar-wrap {
  display: flex; align-items: center; gap: 10px; margin-bottom: 14px;
}
.progress-bar-track {
  flex: 1; height: 8px;
  background: var(--gray-200); border-radius: 8px; overflow: hidden;
}
.progress-bar-fill {
  height: 100%;
  background: linear-gradient(90deg, var(--blue), var(--blue-3));
  border-radius: 8px; transition: width 0.45s cubic-bezier(0.34,1.56,0.64,1);
}
.progress-label { font-size: 12px; color: var(--gray-600); white-space: nowrap; }

/* solution card */
.sol-card {
  background: var(--white);
  border-radius: var(--radius);
  box-shadow: var(--shadow-lg);
  overflow: hidden; margin-bottom: 12px;
}
.sol-head {
  background: linear-gradient(135deg, var(--blue-dark) 0%, var(--blue-2) 100%);
  padding: 20px 22px;
  display: flex; align-items: center; gap: 14px;
}
.sol-head-icon { font-size: 34px; }
.sol-head-title {
  font-family: 'Noto Sans JP', 'Hiragino Kaku Gothic ProN', 'Yu Gothic', Meiryo, sans-serif;
  font-size: 18px; font-weight: 700; color: #fff;
}
.sol-head-sub { font-size: 12px; color: rgba(255,255,255,0.7); margin-top: 3px; }

/* steps */
.steps-wrap { padding: 22px 20px; }

.step-item {
  display: flex; gap: 14px;
  position: relative; padding-bottom: 22px;
  animation: fadeIn 0.3s ease both;
}
.step-item:last-child { padding-bottom: 0; }
.step-item:not(:last-child)::after {
  content: ''; position: absolute;
  left: 15px; top: 34px; width: 2px; bottom: 4px;
  background: var(--blue-mid); border-radius: 2px;
}
.step-num-wrap { flex-shrink: 0; position: relative; z-index: 1; }
.step-num {
  width: 32px; height: 32px; border-radius: 50%;
  background: var(--blue); color: #fff;
  display: flex; align-items: center; justify-content: center;
  font-weight: 700; font-size: 14px;
  font-family: 'Noto Sans JP', 'Hiragino Kaku Gothic ProN', 'Yu Gothic', Meiryo, sans-serif;
  box-shadow: 0 3px 10px rgba(29,111,164,0.28);
}
.step-num.alt { background: var(--teal); box-shadow: 0 3px 10px rgba(14,138,138,0.25); }
.step-content { flex: 1; min-width: 0; }
.step-title {
  font-size: 15px; font-weight: 700; color: var(--ink);
  margin-bottom: 5px; line-height: 1.45;
}
.step-body { font-size: 14px; color: var(--gray-600); line-height: 1.8; }

/* callouts */
.callout {
  border-radius: var(--radius-sm);
  padding: 10px 14px; font-size: 13px;
  margin-top: 10px; line-height: 1.65;
  display: flex; gap: 8px; align-items: flex-start;
}
.callout-icon { flex-shrink: 0; font-size: 15px; margin-top: 1px; }
.callout.warn { background: var(--red-pale); color: var(--red); font-weight: 600; }
.callout.tip  { background: var(--blue-pale); color: var(--blue-dark); }
.callout.note { background: var(--teal-pale); color: var(--teal); }
.callout.purple { background: #f3f0ff; color: #5b21b6; border-left: 3px solid #7c3aed; }

/* ══════════════════════════════β•?
   SUPPORT HINTS
══════════════════════════════β•? */
.support-hint {
  display: none;
  background: #1a2233;
  border: 1.5px solid #d97706;
  border-radius: var(--radius-sm);
  padding: 12px 14px; margin-top: 10px;
  font-size: 12.5px; color: #fef3c7; line-height: 1.65;
}
.support-hint .sh-label {
  font-size: 10px; font-weight: 700; letter-spacing: 0.1em;
  color: #fbbf24; text-transform: uppercase; display: block; margin-bottom: 5px;
}
.support-hint ul { padding-left: 16px; }
.support-hint li { margin-bottom: 3px; }
.support-hint .escalate-trigger {
  margin-top: 8px; padding-top: 8px;
  border-top: 1px solid #3a3530;
  color: #fca5a5; font-weight: 600;
}
body.support-mode .support-hint { display: block; animation: fadeIn 0.25s ease; }

@keyframes fadeIn { from { opacity:0; } to { opacity:1; } }

/* ══════════════════════════════β•?
   STEP CHECK
══════════════════════════════β•? */
.step-check {
  width: 24px; height: 24px; border-radius: 50%;
  border: 2px solid var(--blue-mid);
  background: var(--white); cursor: pointer;
  display: inline-flex; align-items: center; justify-content: center;
  transition: all 0.2s; margin-left: 8px; vertical-align: middle; flex-shrink: 0;
}
.step-check.done {
  background: var(--blue); border-color: var(--blue); color: #fff;
  box-shadow: 0 0 0 3px rgba(29,111,164,0.18);
}
.step-check.done::after { content: '�'; font-size: 13px; font-weight: 700; }

/* ══════════════════════════════β•?
   OUTCOME FOOTER
══════════════════════════════β•? */
.outcome-bar {
  background: var(--blue-pale);
  border-top: 1px solid var(--blue-mid);
  padding: 18px 20px;
}
.outcome-question {
  font-size: 14px; font-weight: 700; color: var(--ink);
  margin-bottom: 12px; text-align: center;
}
.outcome-btns { display: flex; gap: 10px; justify-content: center; flex-wrap: wrap; }
.btn-ok {
  background: var(--blue); color: #fff; border: none;
  border-radius: 40px; padding: 11px 28px;
  font-size: 14px; font-weight: 700; cursor: pointer;
  font-family: inherit; transition: background 0.2s, transform 0.15s;
  box-shadow: 0 4px 16px rgba(29,111,164,0.3);
}
.btn-ok:hover { background: var(--blue-2); transform: translateY(-1px); }
.btn-ng {
  background: var(--white); color: var(--red);
  border: 2px solid #e8aaaa;
  border-radius: 40px; padding: 10px 22px;
  font-size: 13.5px; font-weight: 700; cursor: pointer;
  font-family: inherit; transition: all 0.2s;
}
.btn-ng:hover { background: var(--red-pale); border-color: var(--red); }

/* ══════════════════════════════β•?
   RESOLVED
══════════════════════════════β•? */
.resolved-panel { display: none; animation: slideUp 0.3s ease; }
.resolved-panel.show { display: block; }
.resolved-card {
  background: linear-gradient(135deg, var(--blue-dark) 0%, var(--blue-2) 100%);
  border-radius: var(--radius);
  padding: 32px 20px; text-align: center; color: #fff;
  margin-top: 12px; box-shadow: var(--shadow-lg);
}
.resolved-big { font-size: 50px; margin-bottom: 10px; line-height: 1; }
.resolved-title {
  font-family: 'Noto Sans JP', 'Hiragino Kaku Gothic ProN', 'Yu Gothic', Meiryo, sans-serif;
  font-size: 20px; font-weight: 700; margin-bottom: 8px;
}
.resolved-body { font-size: 14px; opacity: 0.82; }

/* ══════════════════════════════β•?
   ESCALATE
══════════════════════════════β•? */
.escalate-panel { display: none; animation: slideUp 0.3s ease; }
.escalate-panel.show { display: block; }
.escalate-card {
  background: var(--white);
  border: 2.5px solid var(--red);
  border-radius: var(--radius); margin-top: 12px;
  overflow: hidden; box-shadow: var(--shadow-lg);
}
.esc-head {
  background: var(--red); padding: 14px 20px;
  display: flex; align-items: center; gap: 10px; color: #fff;
}
.esc-head-icon { font-size: 22px; }
.esc-head-title {
  font-family: 'Noto Sans JP', 'Hiragino Kaku Gothic ProN', 'Yu Gothic', Meiryo, sans-serif;
  font-size: 16px; font-weight: 700;
}
.esc-body { padding: 18px 20px; }
.esc-body p { font-size: 14px; color: var(--gray-600); margin-bottom: 14px; }
.call-btn {
  display: flex; align-items: center; justify-content: center; gap: 10px;
  background: var(--red); color: #fff;
  border-radius: 50px; padding: 14px 24px; text-decoration: none;
  font-weight: 700; font-size: 18px;
  font-family: 'Noto Sans JP', 'Hiragino Kaku Gothic ProN', 'Yu Gothic', Meiryo, sans-serif;
  box-shadow: 0 4px 18px rgba(192,57,43,0.28);
  transition: background 0.2s, transform 0.15s; margin-bottom: 14px;
}
.call-btn:hover { background: #a93226; transform: translateY(-1px); }
.call-info {
  background: var(--gray-100); border-radius: var(--radius-sm); padding: 12px 14px;
}
.call-info-row {
  font-size: 13px; color: var(--gray-600);
  display: flex; gap: 8px; align-items: flex-start; margin-bottom: 5px;
}
.call-info-row:last-child { margin-bottom: 0; }
.call-info-row .ci-icon { flex-shrink: 0; }

/* Support escalation guide */
.esc-support-guide {
  display: none;
  background: #1a2233; border-top: 2px solid #d97706; padding: 14px 20px;
}
body.support-mode .esc-support-guide { display: block; animation: fadeIn 0.25s ease; }
.esc-support-guide .sg-label {
  font-size: 10px; font-weight: 700; letter-spacing: 0.1em;
  color: #fbbf24; text-transform: uppercase; margin-bottom: 8px; display: block;
}
.esc-support-guide ul {
  padding-left: 16px; font-size: 13px; color: #fef3c7; line-height: 1.7;
}

/* ══════════════════════════════β•?
   RESET BTN
══════════════════════════════β•? */
.reset-btn {
  display: none; margin: 14px auto 0;
  background: var(--white);
  border: 2px solid var(--blue-mid);
  color: var(--blue);
  border-radius: 40px; padding: 10px 24px;
  font-size: 13.5px; font-weight: 600;
  cursor: pointer; font-family: inherit; transition: all 0.2s;
}
.reset-btn:hover { border-color: var(--blue); background: var(--blue-pale); }
.reset-btn.visible { display: block; }

/* ══════════════════════════════β•?
   DIVIDER
══════════════════════════════β•? */
.divider { height: 1px; background: var(--blue-mid); opacity: 0.5; margin: 28px 0; }

/* ══════════════════════════════β•?
   FAQ
══════════════════════════════β•? */
.faq-item {
  background: var(--white); border-radius: var(--radius-sm);
  margin-bottom: 8px; box-shadow: var(--shadow);
  overflow: hidden; transition: box-shadow 0.2s;
}
.faq-item:hover { box-shadow: var(--shadow-lg); }
.faq-q {
  padding: 15px 18px; font-weight: 700; font-size: 14px;
  cursor: pointer; display: flex; justify-content: space-between;
  align-items: center; gap: 10px; transition: background 0.15s; color: var(--ink);
}
.faq-q:hover { background: var(--blue-pale); }
.faq-chevron { color: var(--blue); font-size: 18px; transition: transform 0.2s; flex-shrink: 0; }
.faq-q.open .faq-chevron { transform: rotate(180deg); }
.faq-a {
  display: none; padding: 12px 18px 16px;
  font-size: 13.5px; color: var(--gray-600);
  border-top: 1px solid var(--gray-200); line-height: 1.8;
}
.faq-a.open { display: block; animation: fadeIn 0.2s ease; }

/* ══════════════════════════════β•?
   FOOTER
══════════════════════════════β•? */
footer {
  background: var(--blue-dark);
  color: rgba(255,255,255,0.55);
  text-align: center; padding: 24px 20px; font-size: 12px;
}
footer a { color: rgba(255,255,255,0.8); }


/* ══════════════════════════════β•?
   STEP ILLUSTRATION
══════════════════════════════β•? */
.step-illust {
  display: flex;
  flex-direction: column;
  align-items: center;
  background: var(--blue-pale);
  border: 1.5px solid var(--blue-mid);
  border-radius: var(--radius-sm);
  padding: 10px 8px 6px;
  margin-bottom: 10px;
  width: 100%;
}
.step-illust svg {
  width: 88px;
  height: 88px;
  flex-shrink: 0;
}
.illust-label {
  font-size: 11px;
  color: var(--blue-dark);
  font-weight: 600;
  margin-top: 4px;
  text-align: center;
  letter-spacing: 0.02em;
}

/* step anim delays */
.step-item:nth-child(1){animation-delay:.04s}
.step-item:nth-child(2){animation-delay:.09s}
.step-item:nth-child(3){animation-delay:.14s}
.step-item:nth-child(4){animation-delay:.19s}
.step-item:nth-child(5){animation-delay:.24s}
.step-item:nth-child(6){animation-delay:.29s}

/* Accessibility + UX improvements */
:focus-visible {
  outline: 3px solid rgba(37,134,194,0.35);
  outline-offset: 3px;
}

.skip-link {
  position: absolute;
  left: 12px;
  top: -48px;
  background: #fff;
  color: var(--blue-dark);
  padding: 10px 14px;
  border-radius: 10px;
  font-weight: 700;
  text-decoration: none;
  box-shadow: var(--shadow-lg);
  z-index: 400;
}
.skip-link:focus { top: 12px; }

main {
  max-width: 860px;
}

.header-top,
.mode-bar-inner {
  max-width: 860px;
}

.sol-card,
.intro-card,
.faq-item,
.model-card,
.sym-btn {
  box-shadow: 0 4px 20px rgba(29,111,164,0.08);
}

.step-title {
  display: flex;
  align-items: center;
  flex-wrap: wrap;
  gap: 6px;
}

.step-title-text {
  flex: 1 1 240px;
}

.step-illust img {
  width: min(88px, 100%);
  height: auto;
  display: block;
}

.sym-btn {
  min-height: 88px;
}

.sym-btn[aria-pressed="true"] {
  border-color: var(--blue);
  background: var(--blue-pale);
}

.faq-q {
  width: 100%;
  border: 0;
  background: transparent;
  font-family: inherit;
  text-align: left;
}

.reset-btn {
  position: sticky;
  bottom: 16px;
  z-index: 50;
  box-shadow: 0 10px 24px rgba(29,111,164,0.18);
}

.call-btn .phone-icon,
.header-dial .phone-icon { font-style: normal; }

.visually-hidden {
  position: absolute !important;
  width: 1px; height: 1px;
  padding: 0; margin: -1px;
  overflow: hidden; clip: rect(0, 0, 0, 0);
  white-space: nowrap; border: 0;
}

@media (max-width: 760px) {
  body { font-size: 14px; }
  header { position: sticky; }
  .header-top {
    height: auto;
    padding-top: 10px;
    padding-bottom: 10px;
    align-items: flex-start;
  }
  .header-dial {
    padding: 6px 12px;
  }
  .mode-bar-inner {
    flex-direction: column;
    align-items: flex-start;
  }
  .mode-toggle-wrap {
    width: 100%;
    justify-content: flex-end;
    flex-wrap: wrap;
  }
  .intro-card,
  .sol-head,
  .steps-wrap,
  .outcome-bar,
  .esc-body,
  .esc-support-guide {
    padding-left: 16px;
    padding-right: 16px;
  }
  .sol-head-title { font-size: 17px; }
  .step-title { font-size: 14.5px; }
}

@media (max-width: 560px) {
  .symptom-grid { grid-template-columns: 1fr; }
  .model-card {
    flex-direction: column;
  }
  .header-top {
    gap: 10px;
  }
  .logo-main { font-size: 17px; }
  .logo-sub { font-size: 10px; }
  .header-dial .dial-num { font-size: 14px; }
  .step-item { gap: 10px; }
  .step-item:not(:last-child)::after { left: 15px; }
  .step-num {
    width: 30px;
    height: 30px;
    font-size: 13px;
  }
  .outcome-btns {
    flex-direction: column;
  }
  .btn-ok,
  .btn-ng,
  .call-btn {
    width: 100%;
  }
  .reset-btn {
    width: calc(100% - 28px);
    max-width: 420px;
  }
}

@media (prefers-reduced-motion: reduce) {
  html { scroll-behavior: auto; }
  *, *::before, *::after {
    animation-duration: 0.01ms !important;
    animation-iteration-count: 1 !important;
    transition-duration: 0.01ms !important;
  }
}


/* =========================================================
   Design polish v2
   ========================================================= */
:root {
  --page-max: 980px;
  --navy-900: #0b2444;
  --navy-800: #11355f;
  --navy-700: #1b4f84;
  --card-border: rgba(27, 79, 132, 0.1);
}

body {
  background:
    radial-gradient(circle at top right, rgba(58,159,214,0.12), transparent 24%),
    radial-gradient(circle at top left, rgba(29,111,164,0.1), transparent 22%),
    linear-gradient(180deg, #eef6fc 0%, #edf4fb 36%, #f7fbff 100%);
  color: #213547;
}

main,
.header-top,
.mode-bar-inner {
  max-width: var(--page-max);
}

header {
  background: linear-gradient(180deg, #0a2341 0%, #0d2f56 100%);
  box-shadow: 0 10px 30px rgba(11, 36, 68, 0.28);
}

.header-top {
  height: 86px;
}

.logo-main {
  font-size: 24px;
  letter-spacing: 0.02em;
}

.logo-sub {
  font-size: 12px;
  color: rgba(255,255,255,0.78);
}

.header-dial {
  padding: 10px 18px;
  min-width: 190px;
  border: 1px solid rgba(255,255,255,0.28);
  background: linear-gradient(180deg, rgba(255,255,255,0.16), rgba(255,255,255,0.1));
  backdrop-filter: blur(8px);
  box-shadow: inset 0 1px 0 rgba(255,255,255,0.2);
}

.header-dial .dial-label {
  font-size: 11px;
  letter-spacing: 0.02em;
}

.header-dial .dial-num {
  font-size: 17px;
}

.mode-bar {
  border-top: 1px solid rgba(255,255,255,0.06);
  border-bottom: 1px solid rgba(255,255,255,0.04);
}

main {
  padding-top: 32px;
  padding-bottom: 40px;
}


.intro-card {
  position: relative;
  overflow: hidden;
  padding: 30px 34px;
  border-radius: 30px;
}

.intro-card::after {
  content: '';
  position: absolute;
  inset: 0 auto auto 0;
  width: 100%;
  height: 6px;
}

.intro-title {
  font-size: 24px;
  letter-spacing: 0.02em;
}

.intro-body {
  margin-top: 10px;
  font-size: 17px;
  line-height: 1.8;
}

.model-card {
  border-radius: 26px;
  padding: 28px 30px;
  background: linear-gradient(180deg, #fffaf0, #fff7e8);
  box-shadow: 0 12px 34px rgba(224, 123, 10, 0.08);
}

.model-icon {
  width: 54px;
  height: 54px;
  display: grid;
  place-items: center;
  border-radius: 16px;
  background: rgba(224,123,10,0.09);
  font-size: 28px;
}

.model-title {
  font-size: 17px;
}

.chip {
  background: rgba(255,255,255,0.86);
  border-width: 2px;
  box-shadow: inset 0 1px 0 rgba(255,255,255,0.8);
}

.section-eyebrow {
  margin: 34px 4px 16px;
  font-size: 14px;
  font-weight: 800;
  letter-spacing: 0.06em;
}

.symptom-grid {
  gap: 16px;
}

.sym-btn {
  position: relative;
  min-height: 100px;
  padding: 18px 20px;
  border-radius: 22px;
  border: 1px solid rgba(27,79,132,0.12);
  background: linear-gradient(180deg, rgba(255,255,255,0.98), rgba(247,251,255,0.98));
  box-shadow: 0 10px 28px rgba(29,111,164,0.08);
  transition: transform .2s ease, box-shadow .2s ease, border-color .2s ease, background .2s ease;
}

.sym-btn::before {
  content: '';
  position: absolute;
  inset: auto 0 0 0;
  height: 4px;
  background: linear-gradient(90deg, transparent, rgba(37,134,194,0.5), transparent);
  opacity: 0;
  transition: opacity .2s ease;
}

.sym-btn:hover {
  transform: translateY(-2px);
  box-shadow: 0 16px 34px rgba(29,111,164,0.13);
}

.sym-btn.active,
.sym-btn[aria-pressed="true"] {
  border-color: rgba(37,134,194,0.7);
  background: linear-gradient(180deg, #ffffff 0%, #edf7ff 100%);
  box-shadow: 0 18px 40px rgba(37,134,194,0.16);
}

.sym-btn.active::before,
.sym-btn[aria-pressed="true"]::before { opacity: 1; }

.sym-emoji {
  width: 48px;
  height: 48px;
  flex: 0 0 48px;
  border-radius: 16px;
  display: grid;
  place-items: center;
  background: linear-gradient(180deg, #f7fbff, #e7f2fb);
  box-shadow: inset 0 1px 0 rgba(255,255,255,0.85);
}

.sym-name {
  font-size: 17px;
  letter-spacing: 0.01em;
}

.sym-hint {
  margin-top: 4px;
}

.solution-wrap {
  margin-top: 28px;
  border-radius: 30px;
  overflow: hidden;
  background: linear-gradient(180deg, rgba(255,255,255,0.99), rgba(248,251,255,0.99));
  box-shadow: 0 24px 54px rgba(29,111,164,0.12);
}

.progress-bar-wrap {
  padding: 16px 28px 8px;
  background: transparent;
}

.progress-track {
  height: 8px;
  border-radius: 999px;
  background: #dbe8f4;
}

.progress-fill {
  border-radius: 999px;
  background: linear-gradient(90deg, var(--blue-2), #57b2df);
  box-shadow: 0 4px 14px rgba(37,134,194,0.28);
}

.progress-text {
  font-weight: 700;
  color: #6b8195;
}

.sol-head {
  padding: 26px 30px;
  background: linear-gradient(135deg, #12679b 0%, #2f8eca 100%);
}

.sol-head-icon {
  width: 56px;
  height: 56px;
  display: grid;
  place-items: center;
  border-radius: 18px;
  background: rgba(255,255,255,0.12);
  backdrop-filter: blur(4px);
}

.sol-head-title {
  font-size: 28px;
  letter-spacing: 0.01em;
}

.sol-head-sub {
  font-size: 13px;
  color: rgba(255,255,255,0.86);
}

.steps-wrap {
  padding: 26px 28px 14px;
  background: linear-gradient(180deg, rgba(255,255,255,0.98), rgba(245,250,255,0.98));
}

.step-item {
  gap: 18px;
  padding: 0 0 20px;
}

.step-item:not(:last-child)::after {
  left: 20px;
  top: 46px;
  bottom: 10px;
  width: 3px;
  border-radius: 999px;
  background: linear-gradient(180deg, #b8ddf2, #d8e9f7);
}

.step-num {
  width: 40px;
  height: 40px;
  font-size: 15px;
  font-weight: 800;
  box-shadow: 0 6px 18px rgba(29,111,164,0.22);
}

.step-main {
  flex: 1;
  border-radius: 24px;
  padding: 18px;
  background: rgba(255,255,255,0.8);
  border: 1px solid rgba(27,79,132,0.1);
  box-shadow: 0 10px 30px rgba(29,111,164,0.07);
}

.step-illust {
  min-height: 190px;
  border-radius: 20px;
  border: 2px solid #cbe3f4;
  background: linear-gradient(180deg, #f6fbff, #edf6fd);
}

.step-illust img {
  width: min(124px, 100%);
}

.step-title {
  margin-top: 16px;
  font-size: 20px;
  font-weight: 800;
}

.step-body {
  margin-top: 6px;
  font-size: 15px;
  color: #4f6273;
}

.step-check {
  width: 28px;
  height: 28px;
  border: 2px solid #c2d7e8;
  box-shadow: inset 0 1px 0 rgba(255,255,255,0.7);
}

.step-check.done {
  border-color: #27ae60;
  background: linear-gradient(180deg, #32c36f, #1aa14f);
}

.step-check.done::after {
  color: #fff;
}

.callout,
.support-hint,
.call-info,
.esc-support-guide {
  border-radius: 18px;
}

.callout {
  margin-top: 14px;
  padding: 13px 16px;
  border-left-width: 4px;
  box-shadow: inset 0 1px 0 rgba(255,255,255,0.7);
}

.support-hint {
  margin-top: 14px;
  padding: 14px 16px;
  background: linear-gradient(180deg, #f1f8ff, #ebf5fd);
  border: 1px solid rgba(37,134,194,0.14);
}

.support-hint ul {
  margin-top: 8px;
  padding-left: 1.2em;
}

.support-hint li + li { margin-top: 5px; }

.escalate-trigger {
  margin-top: 10px;
  padding: 10px 12px;
  border-radius: 14px;
  background: #fff5f3;
  color: #b84034;
  font-weight: 700;
}

.outcome-bar {
  padding: 24px 28px 28px;
  background: linear-gradient(180deg, #eef7fd, #e7f3fb);
  border-top: 1px solid rgba(27,79,132,0.08);
}

.outcome-title {
  font-size: 22px;
  font-weight: 800;
}

.outcome-btns {
  margin-top: 16px;
}

.btn-ok,
.btn-ng,
.call-btn,
.reset-btn {
  min-height: 48px;
  border-radius: 999px;
  font-weight: 800;
  letter-spacing: 0.01em;
}

.btn-ok {
  background: linear-gradient(180deg, #1fa85c, #148e49);
  box-shadow: 0 10px 24px rgba(20, 142, 73, 0.25);
}

.btn-ng {
  border-width: 2px;
  background: #fff;
}

.resolved-card,
.escalate-card {
  border-radius: 26px;
  overflow: hidden;
  box-shadow: 0 20px 42px rgba(29,111,164,0.12);
}

.resolved-head,
.esc-head {
  padding: 22px 24px;
  background: linear-gradient(135deg, #12679b 0%, #2f8eca 100%);
}

.resolved-body,
.esc-body {
  padding: 24px;
  background: #fff;
}

.faq-block {
  margin-top: 36px;
}

.faq-item {
  border-radius: 22px;
  overflow: hidden;
  background: rgba(255,255,255,0.95);
  box-shadow: 0 12px 32px rgba(29,111,164,0.08);
}

.faq-q {
  padding: 22px 24px;
  font-size: 17px;
  font-weight: 800;
}

.faq-chevron {
  width: 34px;
  height: 34px;
  display: grid;
  place-items: center;
  border-radius: 50%;
  background: #edf6fd;
  color: var(--blue);
}

.faq-a {
  padding: 0 24px 24px;
  color: #546b7c;
}

footer {
  margin-top: 50px;
  padding: 30px 18px 34px;
  background: linear-gradient(180deg, #0d2f56, #0a2341);
}

@media (max-width: 900px) {
  :root { --page-max: 860px; }
  .sol-head-title { font-size: 24px; }
}

@media (max-width: 760px) {
  .header-top { height: auto; }
  .intro-card { padding: 24px 20px; border-radius: 24px; }
  .intro-title { font-size: 20px; }
  .intro-body { font-size: 15px; }
  .model-card { padding: 20px; border-radius: 22px; }
  .sym-btn { min-height: 90px; padding: 16px; border-radius: 18px; }
  .sym-name { font-size: 16px; }
  .solution-wrap { border-radius: 24px; }
  .sol-head { padding: 22px 18px; }
  .sol-head-title { font-size: 21px; }
  .steps-wrap { padding: 18px 16px 10px; }
  .step-main { padding: 14px; border-radius: 18px; }
  .step-illust { min-height: 150px; border-radius: 16px; }
  .step-title { font-size: 17px; }
  .outcome-title { font-size: 18px; }
  .faq-q { padding: 18px; font-size: 16px; }
  .faq-a { padding: 0 18px 18px; }
}


/* Layout repair after HTML export */
.progress-bar-track,
.progress-track {
  height: 8px;
  border-radius: 999px;
  background: #dbe8f4;
  overflow: hidden;
}
.progress-bar-fill,
.progress-fill {
  height: 100%;
  border-radius: 999px;
  background: linear-gradient(90deg, var(--blue-2), #57b2df);
  box-shadow: 0 4px 14px rgba(37,134,194,0.28);
}
.progress-label,
.progress-text {
  display: inline-block;
  margin-top: 8px;
  font-weight: 700;
  color: #6b8195;
}

.step-item {
  display: grid;
  grid-template-columns: 40px minmax(0, 1fr);
  align-items: start;
}

.step-num-wrap {
  position: relative;
  display: flex;
  justify-content: center;
}

.step-content,
.step-main {
  min-width: 0;
  border-radius: 24px;
  padding: 18px;
  background: rgba(255,255,255,0.84);
  border: 1px solid rgba(27,79,132,0.1);
  box-shadow: 0 10px 30px rgba(29,111,164,0.07);
}

.step-content > .step-title,
.step-content > .step-body,
.step-content > .callout,
.step-content > .support-hint,
.step-content > .escalate-trigger {
  max-width: 100%;
}

.outcome-question,
.outcome-title {
  font-size: 22px;
  font-weight: 800;
}

@media (max-width: 760px) {
  .step-item {
    grid-template-columns: 34px minmax(0, 1fr);
    gap: 12px;
  }
  .step-content { padding: 14px; border-radius: 18px; }
  .outcome-question { font-size: 18px; }
}

/* v5 refinement: mobile circle fix + cleaner step layout */
.solution-wrap {
  overflow: visible;
}

.steps-list {
  padding: 18px 18px 8px;
  background: linear-gradient(180deg, rgba(255,255,255,0.98), rgba(245,250,255,0.96));
}

.step-item {
  display: grid;
  grid-template-columns: 46px minmax(0, 1fr);
  gap: 16px;
  align-items: start;
  padding: 0 0 18px;
}

.step-item:not(:last-child)::after {
  left: 21px;
  top: 50px;
  bottom: 12px;
  width: 4px;
  border-radius: 999px;
  background: linear-gradient(180deg, #b7d8ee 0%, #dcecf8 100%);
}

.step-num-wrap {
  width: 46px;
  min-width: 46px;
  display: flex;
  justify-content: center;
}

.step-num {
  width: 40px;
  min-width: 40px;
  max-width: 40px;
  height: 40px;
  min-height: 40px;
  max-height: 40px;
  aspect-ratio: 1 / 1;
  border-radius: 999px;
  display: grid;
  place-items: center;
  line-height: 1;
  padding: 0;
  flex: 0 0 40px;
}

.step-main {
  border-radius: 26px;
  padding: 16px;
  background: linear-gradient(180deg, rgba(255,255,255,0.98), rgba(250,252,255,0.98));
  border: 1px solid rgba(33,97,149,0.12);
  box-shadow: 0 10px 28px rgba(24,95,146,0.08);
}

.step-illust {
  min-height: 176px;
  border-radius: 18px;
  border: 1.5px solid #c6deef;
  background: linear-gradient(180deg, #f7fbff 0%, #eef6fc 100%);
  padding: 16px;
}

.illust-label {
  margin-top: 8px;
  font-size: 12px;
  font-weight: 700;
  color: #2d6b97;
}

.step-title {
  margin-top: 14px;
  gap: 12px;
  align-items: center;
}

.step-title-text {
  font-size: 20px;
  line-height: 1.35;
  letter-spacing: 0.01em;
}

.step-body {
  margin-top: 8px;
  line-height: 1.75;
}

.step-check {
  flex: 0 0 28px;
  align-self: flex-start;
}

.callout {
  margin-top: 12px;
  border-radius: 16px;
}

.outcome-bar {
  margin: 6px 16px 18px;
  border-radius: 22px;
  padding: 24px 22px;
  background: linear-gradient(180deg, #eef7fd 0%, #e5f1fa 100%);
  border: 1px solid rgba(33,97,149,0.08);
}

@media (max-width: 760px) {
  .steps-list {
    padding: 14px 12px 6px;
  }

  .step-item {
    grid-template-columns: 38px minmax(0, 1fr);
    gap: 12px;
    padding-bottom: 14px;
  }

  .step-item:not(:last-child)::after {
    left: 17px;
    top: 44px;
    bottom: 10px;
    width: 3px;
  }

  .step-num-wrap {
    width: 38px;
    min-width: 38px;
  }

  .step-num {
    width: 32px;
    min-width: 32px;
    max-width: 32px;
    height: 32px;
    min-height: 32px;
    max-height: 32px;
    font-size: 13px;
    box-shadow: 0 4px 12px rgba(29,111,164,0.2);
  }

  .step-main {
    border-radius: 20px;
    padding: 12px;
  }

  .step-illust {
    min-height: 132px;
    border-radius: 14px;
    padding: 12px;
  }

  .step-illust img {
    width: min(88px, 100%);
  }

  .illust-label {
    margin-top: 6px;
    font-size: 11px;
  }

  .step-title {
    margin-top: 10px;
    gap: 10px;
  }

  .step-title-text {
    font-size: 17px;
    line-height: 1.4;
  }

  .step-body {
    margin-top: 6px;
    font-size: 13px;
    line-height: 1.65;
  }

  .step-check {
    width: 24px;
    height: 24px;
    min-width: 24px;
  }

  .callout {
    margin-top: 10px;
    padding: 10px 12px;
    border-radius: 14px;
  }

  .outcome-bar {
    margin: 4px 12px 16px;
    border-radius: 18px;
    padding: 18px 14px;
  }

  .outcome-btns {
    display: grid;
    grid-template-columns: 1fr;
    gap: 10px;
  }

  .btn-ok,
  .btn-ng {
    width: 100%;
  }
}


/* v6: transplant support_3-style step area refinements */
.solution-wrap {
  gap: 22px;
}

.steps-wrap {
  border-radius: 28px;
  overflow: visible;
}

.step-item {
  position: relative;
  border-radius: 0;
}

.step-item:first-child {
  border-top-left-radius: 0;
  border-top-right-radius: 0;
}

.step-item:last-of-type {
  border-bottom-left-radius: 24px;
  border-bottom-right-radius: 24px;
}

.step-num {
  aspect-ratio: 1 / 1;
  flex: 0 0 auto;
  box-shadow: 0 10px 20px rgba(24, 99, 160, 0.18);
}

.step-content {
  padding: 22px 24px 20px;
}

.step-illust {
  min-height: 156px;
  border-radius: 18px;
  border: 2px solid #b2daf6;
  background: #eef7fd;
}

.step-title {
  margin-top: 18px;
  align-items: flex-start;
}

.step-title-text {
  line-height: 1.35;
}

.step-body {
  margin-top: 10px;
  line-height: 1.8;
}

.step-check {
  margin-top: 2px;
  align-self: flex-start;
}

.callout {
  margin-top: 14px;
  border-radius: 16px;
}

.callout.note {
  border-left-width: 4px;
}

.callout.warn {
  border-left-width: 4px;
}

.outcome-bar {
  border-top: 1px solid #d6e5f2;
  margin: 0;
  padding: 28px 26px 30px;
  border-radius: 0 0 26px 26px;
}

.outcome-title {
  margin-bottom: 18px;
}

.resolved-panel,
.escalate-panel {
  margin-top: 20px;
}

@media (max-width: 767px) {
  .steps-wrap {
    border-radius: 22px;
  }

  .step-item:last-of-type {
    border-bottom-left-radius: 20px;
    border-bottom-right-radius: 20px;
  }

  .step-num {
    width: 34px;
    height: 34px;
    min-width: 34px;
    border-radius: 999px;
  }

  .step-content {
    padding: 16px 14px 14px;
  }

  .step-illust {
    min-height: 138px;
    border-radius: 14px;
  }

  .step-title {
    margin-top: 14px;
  }

  .outcome-bar {
    padding: 22px 14px 24px;
    border-radius: 0 0 22px 22px;
  }
}


/* --- v7 outcome buttons polish --- */
.outcome-btns {
  display: flex;
  justify-content: center;
  align-items: center;
  gap: 16px;
  flex-wrap: wrap;
  margin-top: 8px;
}

.outcome-btn {
  min-width: 254px;
  min-height: 74px;
  padding: 12px 28px;
  border-radius: 999px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 12px;
  font-weight: 800;
  letter-spacing: 0.01em;
  line-height: 1;
  box-shadow: 0 10px 22px rgba(12, 54, 97, 0.14);
}

.outcome-btn .btn-label {
  display: inline-flex;
  align-items: center;
  font-size: 17px;
}

.outcome-btn .btn-icon {
  width: 28px;
  height: 28px;
  border-radius: 999px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  flex: 0 0 28px;
  font-size: 18px;
  font-weight: 900;
}

.btn-ok.outcome-btn {
  background: linear-gradient(180deg, #2894d4 0%, #1f7dbb 100%);
  color: #fff;
  border: 0;
}

.btn-ok.outcome-btn .btn-icon-ok {
  background: linear-gradient(180deg, #2ed14f 0%, #15a83a 100%);
  color: #fff;
  box-shadow: inset 0 -2px 0 rgba(0,0,0,.08);
}

.btn-ng.outcome-btn {
  background: #fff;
  color: #cf402d;
  border: 3px solid #de5d4d;
  box-shadow: none;
}

.btn-ng.outcome-btn .btn-icon-ng {
  background: #fff2f0;
  color: #de5d4d;
  border: 2px solid #efb3ab;
  font-size: 20px;
}

@media (max-width: 767px) {
  .outcome-btns {
    gap: 12px;
  }

  .outcome-btn {
    width: min(100%, 320px);
    min-width: 0;
    min-height: 58px;
    padding: 10px 18px;
  }

  .outcome-btn .btn-label {
    font-size: 16px;
  }

  .outcome-btn .btn-icon {
    width: 24px;
    height: 24px;
    flex-basis: 24px;
    font-size: 16px;
  }
}


/* refined result panels */
.resolved-card--simple {
  background: transparent;
  border: 0;
  box-shadow: none;
  border-radius: 0;
  padding: 0 2px;
  text-align: left;
  max-width: none;
}
.resolved-card--simple .resolved-text-title {
  font-size: 28px;
  line-height: 1.45;
  font-weight: 800;
  color: #243952;
  margin: 0 0 14px;
}
.resolved-card--simple .resolved-text-body {
  font-size: 24px;
  line-height: 1.7;
  font-weight: 700;
  color: #243952;
  letter-spacing: .01em;
}
.escalate-card--clean {
  overflow: hidden;
  border: 4px solid #cc3a2b;
  border-radius: 32px;
  box-shadow: 0 14px 30px rgba(12,44,84,.06);
  background: #fff;
  max-width: 1180px;
  margin: 0 auto;
}
.escalate-card--clean .esc-head {
  background: #cc3a2b;
  padding: 22px 30px 18px;
}
.escalate-card--clean .esc-head-title {
  font-size: 28px;
  letter-spacing: .02em;
}
.escalate-card--clean .esc-body {
  padding: 28px 32px 28px;
  background: #fff;
}
.escalate-card--clean .esc-body p {
  font-size: 18px;
  line-height: 1.65;
  color: #5f7389;
  margin-bottom: 20px;
}
.escalate-card--clean .call-btn {
  min-height: 82px;
  border-radius: 999px;
  font-size: 26px;
  padding: 0 24px;
  box-shadow: none;
  margin-bottom: 20px;
}
.escalate-card--clean .call-info {
  display: grid;
  gap: 12px;
}
.escalate-card--clean .call-info-row {
  margin: 0;
  min-height: 68px;
  border-radius: 20px;
  background: #eef4fa;
  border: 0;
  font-size: 16px;
  color: #607487;
  padding: 0 20px;
}
.escalate-card--clean .ci-icon {
  font-size: 20px;
}
.escalate-card--clean + .back-button, .resolved-card--simple + .back-button {
  margin-top: 24px;
}
@media (max-width: 768px) {
  .resolved-card--simple .resolved-text-title { font-size: 18px; margin-bottom: 10px; }
  .resolved-card--simple .resolved-text-body { font-size: 16px; line-height: 1.8; }
  .escalate-card--clean { border-width: 3px; border-radius: 22px; }
  .escalate-card--clean .esc-head { padding: 14px 16px 12px; }
  .escalate-card--clean .esc-head-title { font-size: 18px; }
  .escalate-card--clean .esc-body { padding: 16px 16px 16px; }
  .escalate-card--clean .esc-body p { font-size: 13px; line-height: 1.55; margin-bottom: 12px; }
  .escalate-card--clean .call-btn { min-height: 52px; font-size: 16px; margin-bottom: 12px; }
  .escalate-card--clean .call-info { gap: 8px; }
  .escalate-card--clean .call-info-row { min-height: 46px; font-size: 12px; border-radius: 14px; padding: 0 12px; }
  .escalate-card--clean .ci-icon { font-size: 14px; }
}


/* --- v9 result panel refinement --- */
.resolved-panel,
.escalate-panel{
  margin: 22px 0 10px;
}

.resolved-card.resolved-card--simple{
  border: 0;
  border-radius: 34px;
  background: linear-gradient(135deg, #165e92 0%, #2f89c5 100%);
  box-shadow: 0 14px 34px rgba(22, 94, 146, 0.18);
  padding: 54px 32px;
  text-align: center;
  color: #fff;
}
.resolved-card--simple::before{
  content: "πŸŽ‰";
  display: block;
  font-size: 54px;
  line-height: 1;
  margin-bottom: 20px;
}
.resolved-card--simple .resolved-text-title{
  color: #fff;
  font-size: clamp(34px, 4vw, 56px);
  font-weight: 900;
  letter-spacing: .02em;
  line-height: 1.2;
  margin: 0;
}
.resolved-card--simple .resolved-text-body{
  display: none;
}

.escalate-card.escalate-card--clean{
  overflow: hidden;
  border: 4px solid #c73a2d;
  border-radius: 34px;
  background: #fff;
  box-shadow: 0 16px 40px rgba(199, 58, 45, 0.12);
}
.escalate-card--clean .esc-head{
  background: #c73a2d;
  color: #fff;
  padding: 26px 34px;
  display: flex;
  align-items: center;
  gap: 16px;
}
.escalate-card--clean .esc-head-icon{
  font-size: 34px;
  line-height: 1;
}
.escalate-card--clean .esc-head-title{
  color: #fff;
  font-size: clamp(32px, 3vw, 50px);
  font-weight: 900;
  letter-spacing: .01em;
}
.escalate-card--clean .esc-body{
  padding: 34px;
}
.escalate-card--clean .esc-body > p{
  margin: 0 0 28px;
  color: #6a7f94;
  font-size: clamp(18px, 1.5vw, 26px);
  line-height: 1.7;
  font-weight: 700;
}
.escalate-card--clean .esc-body strong{
  color: inherit;
}
.escalate-card--clean .call-btn{
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 16px;
  width: 100%;
  min-height: 106px;
  border-radius: 999px;
  background: #c73a2d;
  color: #fff;
  font-size: clamp(34px, 3.2vw, 52px);
  font-weight: 900;
  letter-spacing: .02em;
  box-shadow: 0 10px 22px rgba(199, 58, 45, 0.18);
}
.escalate-card--clean .call-btn:hover{
  transform: translateY(-1px);
  filter: brightness(1.02);
}
.escalate-card--clean .phone-icon{
  font-size: .9em;
}
.escalate-card--clean .call-info{
  margin-top: 24px;
}
.escalate-card--clean .call-info-row{
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 22px 24px;
  border-radius: 22px;
  background: #eef4f9;
  color: #6b7d90;
  font-size: clamp(18px, 1.3vw, 24px);
  font-weight: 800;
}
.escalate-card--clean .call-info-row + .call-info-row{
  display: none;
}
.escalate-card--clean .ci-icon{
  font-size: 1.05em;
}

@media (max-width: 767px){
  .resolved-panel,
  .escalate-panel{
    margin: 18px 0 8px;
  }
  .resolved-card.resolved-card--simple{
    border-radius: 26px;
    padding: 34px 20px;
  }
  .resolved-card--simple::before{
    font-size: 40px;
    margin-bottom: 14px;
  }
  .resolved-card--simple .resolved-text-title{
    font-size: 28px;
    line-height: 1.35;
  }
  .escalate-card.escalate-card--clean{
    border-width: 3px;
    border-radius: 26px;
  }
  .escalate-card--clean .esc-head{
    padding: 18px 20px;
    gap: 10px;
  }
  .escalate-card--clean .esc-head-icon{
    font-size: 24px;
  }
  .escalate-card--clean .esc-head-title{
    font-size: 26px;
    line-height: 1.25;
  }
  .escalate-card--clean .esc-body{
    padding: 20px;
  }
  .escalate-card--clean .esc-body > p{
    margin-bottom: 18px;
    font-size: 16px;
    line-height: 1.6;
  }
  .escalate-card--clean .call-btn{
    min-height: 72px;
    gap: 10px;
    font-size: 20px;
  }
  .escalate-card--clean .call-info-row{
    padding: 16px 18px;
    border-radius: 18px;
    font-size: 15px;
  }
}


/* outcome panels refined */
.resolved-panel--rich{
  padding:40px 32px;
  border-radius:32px;
  background:linear-gradient(135deg,#175985 0%,#2d95d8 100%);
  color:#fff;
  text-align:center;
  box-shadow:0 22px 42px rgba(15,67,114,.18);
}
.resolved-panel--rich .resolved-hero{
  font-size:54px;
  line-height:1;
  margin-bottom:16px;
}
.resolved-panel--rich .resolved-headline{
  font-size:clamp(28px,3vw,52px);
  font-weight:900;
  letter-spacing:.02em;
  line-height:1.2;
  margin:0;
}
.resolved-panel--rich .resolved-subcopy{
  margin-top:14px;
  font-size:18px;
  line-height:1.8;
  color:rgba(255,255,255,.92);
}
.escalate-panel{
  padding:0;
  overflow:hidden;
  border-radius:32px;
  border:4px solid #c93a2b;
  background:#fff;
  box-shadow:0 16px 34px rgba(138,43,31,.12);
}
.esc-head{
  display:flex;
  align-items:center;
  gap:16px;
  padding:28px 34px;
  background:#c93a2b;
  color:#fff;
}
.esc-badge{font-size:28px;line-height:1;}
.esc-headline{font-size:clamp(28px,3vw,46px);font-weight:900;line-height:1.2;}
.esc-body{padding:34px;background:#fff;}
.esc-copy{
  margin:0 0 26px;
  font-size:21px;
  line-height:1.8;
  color:#637d95;
  font-weight:800;
}
.esc-phone{
  display:flex;
  justify-content:center;
  align-items:center;
  width:100%;
  min-height:106px;
  border-radius:999px;
  background:#c93a2b;
  color:#fff;
  text-decoration:none;
  font-size:clamp(26px,3vw,52px);
  font-weight:900;
  letter-spacing:.03em;
  box-shadow:0 12px 24px rgba(201,58,43,.22);
}
.esc-hours{
  margin-top:24px;
  min-height:88px;
  border-radius:24px;
  background:#edf3f8;
  display:flex;
  align-items:center;
  padding:0 28px;
  color:#6b8398;
  font-size:clamp(18px,2vw,34px);
  font-weight:800;
}
@media (max-width: 768px){
  .resolved-panel--rich{padding:28px 18px;border-radius:24px;}
  .resolved-panel--rich .resolved-hero{font-size:40px;margin-bottom:10px;}
  .resolved-panel--rich .resolved-headline{font-size:17px;}
  .resolved-panel--rich .resolved-subcopy{font-size:12px;line-height:1.7;margin-top:8px;}
  .escalate-panel{border-width:3px;border-radius:24px;}
  .esc-head{padding:18px 18px 16px;gap:10px;}
  .esc-badge{font-size:20px;}
  .esc-headline{font-size:16px;}
  .esc-body{padding:18px;}
  .esc-copy{font-size:12px;line-height:1.7;margin-bottom:14px;}
  .esc-phone{min-height:58px;font-size:18px;}
  .esc-hours{min-height:56px;padding:0 16px;font-size:12px;border-radius:18px;margin-top:14px;}
}


/* v11 polish: tighten outcome/support card spacing and clean edge artifacts */
.resolved-panel.show,
.escalate-panel.show {
  margin-top: 24px;
}

.escalate-panel {
  margin: 24px 0 12px;
  border: 4px solid #d33b29;
  border-radius: 34px;
  background: #ffffff;
  overflow: hidden;
  box-shadow: 0 14px 32px rgba(17, 43, 76, 0.06);
}

.esc-head {
  margin: 0;
  border-radius: 0;
  padding: 26px 42px;
  background: #d33b29;
}

.esc-body {
  padding: 40px 42px 34px;
  background: #ffffff;
}

.esc-copy {
  margin-bottom: 28px;
}

.esc-phone {
  margin-bottom: 24px;
}

.reset-btn {
  margin: 18px auto 0;
}

@media (max-width: 767px) {
  .resolved-panel.show,
  .escalate-panel.show {
    margin-top: 18px;
  }

  .escalate-panel {
    margin: 18px 0 10px;
    border-width: 3px;
    border-radius: 24px;
  }

  .esc-head {
    padding: 18px 20px;
  }

  .esc-body {
    padding: 22px 20px 20px;
  }

  .esc-copy {
    margin-bottom: 18px;
  }

  .esc-phone {
    margin-bottom: 14px;
  }

  .reset-btn {
    margin-top: 14px;
  }
}


/* ===== Final support escalation panel cleanup (v12) ===== */
.solution-card > .escalate-panel {
  margin-top: 20px;
}

.escalate-panel {
  display: none;
  width: 100%;
  background: transparent;
  padding: 0;
  border: 0;
  border-radius: 0;
  box-shadow: none;
  overflow: visible;
}

.escalate-card {
  width: 100%;
  margin: 0;
  background: #ffffff;
  border: 4px solid #d63c2a;
  border-radius: 32px;
  overflow: hidden;
  box-shadow: 0 12px 28px rgba(7, 47, 92, 0.07);
}

.escalate-card-head {
  margin: 0;
  padding: 18px 36px;
  background: linear-gradient(135deg, #dd3b2b 0%, #c93526 100%);
  border-radius: 28px 28px 0 0;
  box-shadow: none;
}

.escalate-card-head .label {
  display: inline-flex;
  align-items: center;
  gap: 12px;
  font-size: 30px;
  font-weight: 900;
  letter-spacing: 0.01em;
  line-height: 1.15;
}

.escalate-card-body {
  background: #ffffff;
  padding: 28px 40px 24px;
}

.escalate-copy {
  margin: 0 0 18px;
  color: #6c829b;
  font-size: 22px;
  line-height: 1.55;
  font-weight: 800;
}

.escalate-phone-btn {
  width: 100%;
  min-height: 104px;
  margin: 0 auto 18px;
  padding: 18px 30px;
  border-radius: 999px;
  box-shadow: 0 12px 24px rgba(214, 60, 42, 0.14);
}

.escalate-phone-btn .phone-number {
  font-size: 32px;
  letter-spacing: 0.02em;
}

.escalate-hours {
  width: 100%;
  min-height: 76px;
  margin: 0;
  padding: 0 24px;
  border-radius: 22px;
  background: #edf3f8;
  font-size: 22px;
  color: #6b829b;
  font-weight: 800;
}

.escalate-panel .symptom-reset {
  margin: 22px auto 0;
}

@media (max-width: 900px) {
  .solution-card > .escalate-panel {
    margin-top: 16px;
  }

  .escalate-card {
    border-width: 3px;
    border-radius: 24px;
  }

  .escalate-card-head {
    padding: 16px 18px;
    border-radius: 20px 20px 0 0;
  }

  .escalate-card-head .label {
    gap: 8px;
    font-size: 22px;
  }

  .escalate-card-body {
    padding: 20px 16px 18px;
  }

  .escalate-copy {
    margin-bottom: 14px;
    font-size: 16px;
    line-height: 1.55;
  }

  .escalate-phone-btn {
    min-height: 74px;
    margin-bottom: 14px;
    padding: 14px 18px;
  }

  .escalate-phone-btn .phone-number {
    font-size: 22px;
  }

  .escalate-hours {
    min-height: 58px;
    padding: 0 16px;
    border-radius: 16px;
    font-size: 16px;
  }

  .escalate-panel .symptom-reset {
    margin-top: 18px;
  }
}


/* v15: compact support card + remove header phone CTA spacing */
.header-top {
  justify-content: flex-start;
}

.solution-card > .escalate-panel {
  margin-top: 14px;
}

.escalate-card {
  border-width: 3px;
  border-radius: 28px;
  box-shadow: 0 10px 22px rgba(7, 47, 92, 0.05);
}

.escalate-card-head {
  padding: 14px 28px;
  border-radius: 24px 24px 0 0;
}

.escalate-card-head .label {
  gap: 10px;
  font-size: 26px;
  line-height: 1.1;
}

.escalate-card-body {
  padding: 20px 28px 18px;
}

.escalate-copy {
  margin-bottom: 14px;
  font-size: 18px;
  line-height: 1.45;
}

.escalate-phone-btn {
  min-height: 82px;
  margin-bottom: 14px;
  padding: 14px 24px;
  box-shadow: 0 10px 20px rgba(214, 60, 42, 0.12);
}

.escalate-phone-btn .phone-number {
  font-size: 28px;
}

.escalate-hours {
  min-height: 62px;
  padding: 0 18px;
  border-radius: 18px;
  font-size: 18px;
}

.escalate-panel .symptom-reset {
  margin-top: 16px;
}

@media (max-width: 900px) {
  .header-top {
    height: 54px;
    padding: 0 16px;
  }

  .solution-card > .escalate-panel {
    margin-top: 12px;
  }

  .escalate-card {
    border-radius: 20px;
  }

  .escalate-card-head {
    padding: 12px 14px;
    border-radius: 17px 17px 0 0;
  }

  .escalate-card-head .label {
    gap: 8px;
    font-size: 18px;
  }

  .escalate-card-body {
    padding: 14px 14px 14px;
  }

  .escalate-copy {
    margin-bottom: 10px;
    font-size: 13px;
    line-height: 1.45;
  }

  .escalate-phone-btn {
    min-height: 56px;
    margin-bottom: 10px;
    padding: 12px 14px;
  }

  .escalate-phone-btn .phone-number {
    font-size: 17px;
  }

  .escalate-hours {
    min-height: 46px;
    padding: 0 12px;
    border-radius: 14px;
    font-size: 12px;
  }

  .escalate-panel .symptom-reset {
    margin-top: 12px;
  }
}


/* PNG illustration tuning */
.step-illust {
  overflow: hidden;
}

.step-illust img {
  width: min(180px, 100%);
  height: auto;
  display: block;
  filter: drop-shadow(0 10px 18px rgba(18, 86, 144, 0.10));
}

@media (max-width: 767px) {
  .step-illust {
    min-height: 148px;
  }

  .step-illust img {
    width: min(118px, 100%);
  }
}

.header-dial .dial-hours {
  display: block;
  margin-top: 1px;
  font-size: 10px;
  font-weight: 600;
  line-height: 1.2;
  color: rgba(255,255,255,0.72);
}

@media (max-width: 560px) {
  .header-dial .dial-hours { font-size: 9px; }
}

/* Header dial layout adjustment */
.header-top {
  height: 80px;
  padding-top: 10px;
  padding-bottom: 10px;
  align-items: center;
}

.header-dial {
  flex: 0 0 auto;
  margin-left: auto;
  align-self: center;
  min-width: 172px;
  max-height: 60px;
  padding: 6px 14px;
  border-radius: 10px;
  line-height: 1.2;
}

.header-dial .dial-label {
  font-size: 10px;
  line-height: 1.15;
}

.header-dial .dial-num {
  font-size: 16px;
  line-height: 1.25;
}

.header-dial .dial-hours {
  margin-top: 1px;
  font-size: 9px;
  line-height: 1.15;
}

@media (max-width: 560px) {
  .header-top {
    height: 72px;
    padding-top: 10px;
    padding-bottom: 10px;
  }

  .header-dial {
    min-width: 146px;
    max-height: 52px;
    padding: 5px 10px;
  }

  .header-dial .dial-num { font-size: 13px; }
  .header-dial .dial-hours { font-size: 8px; }
}

/* Stable checkmark without font-dependent glyphs */
.step-check.done::after {
  content: "";
  width: 7px;
  height: 12px;
  border-right: 2px solid #fff;
  border-bottom: 2px solid #fff;
  transform: rotate(45deg) translate(-1px, -1px);
  font-size: 0;
}

/* Keep step progress visible while scrolling */
.solution-wrap {
  overflow: visible;
}

.solution-wrap.visible .progress-wrap,
.solution-wrap.visible .progress-bar-wrap {
  position: sticky;
  top: 80px;
  z-index: 120;
  display: flex;
  align-items: center;
  gap: 10px;
  margin: 0 0 14px;
  padding: 12px 18px;
  border: 1px solid rgba(194, 215, 232, 0.88);
  border-radius: 12px;
  background: rgba(255, 255, 255, 0.96);
  box-shadow: 0 10px 24px rgba(29, 111, 164, 0.12);
  backdrop-filter: blur(10px);
}

.solution-wrap.visible .progress-wrap .progress-label,
.solution-wrap.visible .progress-bar-wrap .progress-label {
  margin-top: 0;
}

@media (max-width: 560px) {
  .solution-wrap.visible .progress-wrap,
  .solution-wrap.visible .progress-bar-wrap {
    top: 72px;
    padding: 10px 12px;
  }
}

/* Numeric scale for progress indicator */
.progress-meter {
  flex: 1;
  min-width: 0;
}

.progress-meter .progress-bar-track {
  width: 100%;
}

.progress-scale {
  display: flex;
  justify-content: space-between;
  margin-top: 5px;
  padding: 0 1px;
  color: #6b8195;
  font-size: 10px;
  font-weight: 700;
  line-height: 1;
}

.solution-wrap.visible .progress-wrap .progress-scale {
  color: #5f7488;
}

@media (max-width: 560px) {
  .progress-scale {
    font-size: 9px;
  }
}

/* Symptom selector heading */
.section-eyebrow {
  text-align: center;
  padding-left: 0;
  margin: 26px 0 16px;
  font-size: 18px;
  font-weight: 800;
  letter-spacing: 0.04em;
  text-transform: none;
  color: var(--ink);
}

@media (max-width: 560px) {
  .section-eyebrow {
    font-size: 17px;
    margin-top: 22px;
  }
}


/* Site-wide polish pass */
:root {
  --blue: #176c9e;
  --blue-2: #1f7fab;
  --blue-3: #4a9bc1;
  --blue-dark: #0b2b4a;
  --blue-pale: #eef6fb;
  --blue-mid: #c9deec;
  --ink: #1f2f3d;
  --gray-50: #f6f8fa;
  --gray-100: #edf2f6;
  --gray-200: #dde7ee;
  --gray-600: #526879;
  --radius: 12px;
  --radius-sm: 10px;
  --shadow: 0 1px 3px rgba(20, 45, 70, 0.06);
  --shadow-lg: 0 6px 18px rgba(20, 45, 70, 0.08);
}

body {
  background: #f5f7fa;
  background-attachment: scroll;
  font-size: 15px;
  line-height: 1.68;
  color: var(--ink);
}

header {
  background: #0b2b4a;
  box-shadow: 0 2px 10px rgba(9, 30, 54, 0.16);
}

.header-top {
  max-width: 760px;
  height: 74px;
  padding-top: 10px;
  padding-bottom: 10px;
}

.logo-main {
  font-size: 22px;
  font-weight: 800;
  letter-spacing: 0;
}

.logo-sub {
  font-size: 11px;
  color: rgba(255,255,255,0.72);
}

.header-dial {
  border-radius: 10px;
  border: 1px solid rgba(255,255,255,0.22);
  background: rgba(255,255,255,0.1);
  box-shadow: none;
}

.header-dial:hover {
  background: rgba(255,255,255,0.16);
}

main {
  max-width: 760px;
  padding-top: 26px;
}

.intro-card,
.model-card,
.sym-btn,
.sol-card,
.faq-item {
  border-radius: 12px;
  border: 1px solid var(--gray-200);
  box-shadow: var(--shadow);
}

.intro-card,
.model-card {
  padding: 20px 22px;
  background: #fff;
}

.intro-card::before,
.sym-btn::after {
  display: none;
}

.intro-title {
  font-size: 19px;
  line-height: 1.35;
  color: var(--blue-dark);
}

.intro-body,
.model-desc,
.sym-hint,
.step-body,
.faq-a {
  line-height: 1.65;
}

.model-card {
  gap: 12px;
  margin-bottom: 24px;
  border-color: #ead7b4;
  background: #fffaf2;
}

.model-title {
  color: #9a5b00;
}

.chip {
  border-radius: 8px;
  border: 1px solid #ebd4a6;
  background: #fff;
}

.section-eyebrow {
  margin: 30px 0 18px;
  font-size: 20px;
  letter-spacing: 0;
  color: var(--blue-dark);
}

.symptom-grid {
  gap: 12px;
  margin-bottom: 28px;
}

.sym-btn {
  min-height: 86px;
  padding: 16px;
  background: #fff;
  transition: border-color 0.16s ease, background 0.16s ease, box-shadow 0.16s ease;
}

.sym-btn:hover {
  transform: none;
  border-color: #a9cde0;
  background: #f8fbfd;
  box-shadow: var(--shadow-lg);
}

.sym-btn.active {
  border-color: var(--blue-2);
  background: #eef6fb;
  box-shadow: 0 0 0 3px rgba(31, 127, 171, 0.1);
}

.sym-emoji {
  font-size: 27px;
}

.sym-name {
  font-size: 14px;
  line-height: 1.45;
}

.solution-wrap {
  margin-top: 24px;
  border-radius: 0;
  background: transparent;
  box-shadow: none;
}

.solution-wrap.visible .progress-wrap,
.solution-wrap.visible .progress-bar-wrap {
  top: 74px;
  border: 1px solid var(--gray-200);
  border-radius: 10px;
  background: rgba(255,255,255,0.97);
  box-shadow: 0 4px 14px rgba(20, 45, 70, 0.08);
  padding: 10px 14px;
}

.progress-bar-track,
.progress-track {
  height: 7px;
  background: #dfe9f0;
  box-shadow: none;
}

.progress-bar-fill,
.progress-fill {
  background: var(--blue-2);
  box-shadow: none;
}

.progress-label,
.progress-text,
.progress-scale {
  color: #63798a;
}

.sol-card {
  overflow: hidden;
  background: #fff;
}

.sol-head {
  padding: 22px 26px;
  background: #176c9e;
}

.sol-head-icon {
  width: 48px;
  height: 48px;
  border-radius: 10px;
  background: rgba(255,255,255,0.14);
  font-size: 26px;
}

.sol-head-title {
  font-size: 24px;
  line-height: 1.3;
  letter-spacing: 0;
}

.sol-head-sub {
  margin-top: 4px;
  font-size: 13px;
  line-height: 1.45;
}

.steps-list,
.steps-wrap {
  padding: 24px 26px 8px;
  background: #fff;
}

.step-item {
  gap: 16px;
  padding-bottom: 24px;
}

.step-item:not(:last-child)::after {
  left: 19px;
  top: 42px;
  bottom: 8px;
  width: 2px;
  background: #d9e6ee;
}

.step-num {
  width: 38px;
  height: 38px;
  font-size: 14px;
  background: var(--blue-2);
  box-shadow: none;
}

.step-main,
.step-content {
  padding: 0;
  border: 0;
  border-radius: 0;
  background: transparent;
  box-shadow: none;
}

.step-illust {
  min-height: 160px;
  margin-bottom: 16px;
  border: 0;
  border-radius: 10px;
  background: #f3f7fa;
}

.step-illust img {
  width: min(150px, 100%);
  filter: none;
}

.illust-label {
  color: #526879;
}

.step-title {
  margin-top: 0;
  margin-bottom: 8px;
  font-size: 18px;
  line-height: 1.45;
  color: var(--ink);
}

.step-body {
  margin-top: 0;
  font-size: 14px;
  color: #4f6273;
}

.callout {
  margin-top: 12px;
  padding: 12px 14px;
  border: 0;
  border-left: 4px solid transparent;
  border-radius: 10px;
  box-shadow: none;
  line-height: 1.62;
}

.callout.note,
.callout.tip {
  background: #eef6fb;
  border-left-color: var(--blue-2);
  color: #214d68;
}

.callout.warn {
  background: #fff2f0;
  border-left-color: #c73a2d;
  color: #9d3026;
}

.step-check {
  width: 28px;
  height: 28px;
  border: 2px solid #bdd4e2;
  box-shadow: none;
}

.step-check.done {
  border-color: #23874d;
  background: #23874d;
  box-shadow: none;
}

.outcome-bar {
  margin: 8px 26px 24px;
  padding: 20px;
  border: 0;
  border-radius: 12px;
  background: #f3f7fa;
}

.outcome-question {
  margin-bottom: 14px;
  line-height: 1.5;
}

.outcome-btns {
  gap: 10px;
}

.btn-ok,
.btn-ng,
.outcome-btn {
  border-radius: 10px;
  box-shadow: none;
}

.btn-ok {
  background: var(--blue-2);
}

.btn-ok:hover {
  background: var(--blue);
  transform: none;
}

.btn-ng {
  border: 1px solid #e4b8b3;
  background: #fff;
}

.resolved-panel--rich,
.resolved-card.resolved-card--simple {
  border-radius: 12px;
  background: #176c9e;
  box-shadow: none;
}

.escalate-panel,
.escalate-card.escalate-card--clean {
  border-width: 2px;
  border-radius: 12px;
  box-shadow: none;
}

.escalate-panel .esc-head,
.escalate-card--clean .esc-head {
  background: #c73a2d;
  padding: 18px 24px;
}

.esc-body,
.escalate-card--clean .esc-body {
  padding: 24px;
}

.esc-phone,
.escalate-card--clean .call-btn {
  border-radius: 12px;
  box-shadow: none;
}

.esc-hours,
.escalate-card--clean .call-info-row {
  border-radius: 10px;
  background: #f3f7fa;
}

.divider {
  height: 0;
  margin: 30px 0;
  background: transparent;
}

.faq-item {
  margin-bottom: 10px;
  background: #fff;
}

.faq-item:hover {
  box-shadow: var(--shadow);
}

.faq-q {
  padding: 16px 18px;
  line-height: 1.55;
}

.faq-a {
  padding: 0 18px 18px;
}

footer {
  border-top: 1px solid var(--gray-200);
  background: transparent;
  color: #63798a;
}

@media (max-width: 760px) {
  main {
    padding-left: 14px;
    padding-right: 14px;
  }

  .header-top {
    height: 72px;
    align-items: center;
  }

  .solution-wrap.visible .progress-wrap,
  .solution-wrap.visible .progress-bar-wrap {
    top: 72px;
  }

  .intro-card,
  .model-card,
  .steps-list,
  .steps-wrap,
  .outcome-bar,
  .esc-body,
  .escalate-card--clean .esc-body {
    padding-left: 16px;
    padding-right: 16px;
  }

  .sol-head {
    padding: 18px 16px;
  }

  .sol-head-title {
    font-size: 20px;
  }

  .step-title {
    font-size: 16px;
  }

  .step-illust {
    min-height: 132px;
  }
}

@media (max-width: 560px) {
  body {
    font-size: 14px;
  }

  .logo-main {
    font-size: 17px;
  }

  .section-eyebrow {
    font-size: 18px;
  }

  .sym-btn {
    min-height: 78px;
    padding: 14px;
  }

  .outcome-btns {
    flex-direction: column;
  }

  .btn-ok,
  .btn-ng,
  .outcome-btn {
    width: 100%;
  }
}

/* Dealer badge in header */
.dealer-badge {
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  min-width: 170px;
  margin: 0 auto;
  color: #fff;
  line-height: 1.35;
  text-align: center;
}

.dealer-name {
  font-size: 18px;
  font-weight: 800;
  letter-spacing: 0.02em;
}

.dealer-sub {
  margin-top: 2px;
  font-size: 12px;
  font-weight: 700;
  color: rgba(255,255,255,0.72);
}

@media (max-width: 760px) {
  .dealer-badge {
    min-width: 110px;
  }

  .dealer-name {
    font-size: 14px;
  }

  .dealer-sub {
    font-size: 10px;
  }
}

@media (max-width: 560px) {
  .dealer-badge {
    display: none;
  }
}

/* Remove decorative colored side bars from callouts */
.callout,
.callout.note,
.callout.tip,
.callout.warn,
.callout.purple {
  border-left: 0;
  border-left-width: 0;
}

/* Model card blue treatment */
.model-card {
  border-color: #b8d8ea;
  background: #eaf5fb;
}

.model-title {
  color: #0b4f7a;
}

.model-desc {
  color: #255a78;
}

.model-desc strong {
  color: #0b4f7a;
}

.model-icon {
  background: rgba(255,255,255,0.42);
}

.chip {
  border-color: #9fc5dc;
  background: #f7fbfe;
  color: #174f70;
}

/* Symptom card text split */
.sym-info {
  display: flex;
  flex-direction: column;
  align-items: flex-start;
  gap: 4px;
  min-width: 0;
}

.sym-name,
.sym-hint {
  display: block;
}

.sym-hint {
  margin-top: 0;
}

/* Model card custom asset */
.model-icon img {
  display: block;
  width: 40px;
  height: 40px;
  object-fit: contain;
}

/* Keep dealer badge visible on small screens */
@media (max-width: 560px) {
  .dealer-badge {
    display: flex;
    min-width: 92px;
    flex: 0 1 92px;
    margin: 0 6px;
  }

  .dealer-name {
    font-size: 12px;
    line-height: 1.2;
  }

  .dealer-sub {
    margin-top: 1px;
    font-size: 8px;
    line-height: 1.2;
  }
}

/* Larger disposer icon in model card */
.model-card .model-icon {
  width: 88px;
  min-width: 88px;
  height: 108px;
  display: flex;
  align-items: center;
  justify-content: center;
}

.model-card .model-icon img {
  width: 70px;
  height: 70px;
}

@media (max-width: 560px) {
  .model-card .model-icon {
    width: 76px;
    min-width: 76px;
    height: 86px;
  }

  .model-card .model-icon img {
    width: 60px;
    height: 60px;
  }
}

/* Center model icon on small screens */
@media (max-width: 560px) {
  .model-card .model-icon {
    align-self: center;
    margin-left: auto;
    margin-right: auto;
  }
}

/* FAQ answer vertical alignment */
.faq-a,
.faq-a.open {
  padding: 18px 28px 20px;
  min-height: 72px;
  align-items: center;
  line-height: 1.7;
}

.faq-a.open {
  display: flex;
}

@media (max-width: 560px) {
  .faq-a,
  .faq-a.open {
    padding: 16px 18px 18px;
    min-height: 64px;
  }
}

/* Custom symptom SVG icons */
.sym-emoji {
  width: 52px;
  height: 52px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
}

.sym-emoji img {
  display: block;
  width: 42px;
  height: 42px;
  object-fit: contain;
}

.sol-head-icon img {
  display: block;
  width: 30px;
  height: 30px;
  object-fit: contain;
}

@media (max-width: 560px) {
  .sym-emoji {
    width: 48px;
    height: 48px;
  }

  .sym-emoji img {
    width: 38px;
    height: 38px;
  }
}

/* Remove pale square behind symptom icons */
.sym-emoji,
.sol-head-icon {
  background: transparent;
  border: 0;
  box-shadow: none;
  border-radius: 0;
}

.sym-emoji img,
.sol-head-icon img {
  border-radius: 0;
}

/* Larger selected symptom header icon */
.sol-head-icon {
  width: 62px;
  height: 62px;
  display: flex;
  align-items: center;
  justify-content: center;
}

.sol-head-icon img {
  width: 54px;
  height: 54px;
}

@media (max-width: 560px) {
  .sol-head-icon {
    width: 54px;
    height: 54px;
  }

  .sol-head-icon img {
    width: 48px;
    height: 48px;
  }
}

/* Remove faint vertical step connector lines */
.step-item:not(:last-child)::after {
  display: none;
}

/* Remove remaining faint line beside progress area */
.solution-wrap.visible .progress-wrap,
.solution-wrap.visible .progress-bar-wrap {
  border-left: 0;
  box-shadow: none;
}

.solution-wrap.visible .progress-wrap::before,
.solution-wrap.visible .progress-bar-wrap::before {
  display: none;
  content: none;
}

/* Prevent sticky progress from overlapping solution title */
.solution-wrap.visible .progress-wrap,
.solution-wrap.visible .progress-bar-wrap {
  top: 102px;
  margin-bottom: 22px;
}

.solution-wrap .sol-card {
  scroll-margin-top: 190px;
}

@media (max-width: 760px) {
  .solution-wrap.visible .progress-wrap,
  .solution-wrap.visible .progress-bar-wrap {
    top: 98px;
  }
}

@media (max-width: 560px) {
  .solution-wrap.visible .progress-wrap,
  .solution-wrap.visible .progress-bar-wrap {
    top: 88px;
    margin-bottom: 18px;
  }
}

/* Scroll landing position for selected symptom */
.solution-wrap {
  scroll-margin-top: 110px;
}

@media (max-width: 560px) {
  .solution-wrap {
    scroll-margin-top: 96px;
  }
}

/* Make step completion control look checkable */
.step-check {
  width: auto;
  min-width: 104px;
  height: 40px;
  padding: 0 14px 0 12px;
  border-radius: 999px;
  border: 2px solid #9fc5dc;
  background: #fff;
  color: #176c9e;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 8px;
  font-family: inherit;
  font-size: 13px;
  font-weight: 800;
  line-height: 1;
}

.step-check::before {
  content: "";
  width: 18px;
  height: 18px;
  border: 2px solid currentColor;
  border-radius: 5px;
  background: #fff;
  box-sizing: border-box;
}

.step-check::after {
  content: "η’Ίθͺγ—γŸ";
}

.step-check.done {
  border-color: #23874d;
  background: #23874d;
  color: #fff;
}

.step-check.done::before {
  border-color: #fff;
  background: #fff;
}

.step-check.done::after {
  content: "η’ΊθͺζΈˆγΏ";
  width: auto;
  height: auto;
  border: 0;
  transform: none;
  font-size: 13px;
  color: #fff;
}

.step-check.done::before {
  background-image: linear-gradient(45deg, transparent 45%, #23874d 45%, #23874d 60%, transparent 60%), linear-gradient(-45deg, transparent 48%, #23874d 48%, #23874d 62%, transparent 62%);
  background-size: 8px 12px, 13px 12px;
  background-position: 3px 2px, 5px 2px;
  background-repeat: no-repeat;
}

@media (max-width: 560px) {
  .step-check {
    min-width: 96px;
    height: 36px;
    padding: 0 12px 0 10px;
    font-size: 12px;
  }

  .step-check.done::after {
    font-size: 12px;
  }
}

/* Keep step check label on one line */
.step-check {
  min-width: 118px;
  height: 38px;
  padding: 0 16px;
  gap: 7px;
  white-space: nowrap;
  font-weight: 500;
}

.step-check::after,
.step-check.done::after {
  white-space: nowrap;
  font-weight: 500;
}

@media (max-width: 560px) {
  .step-check {
    min-width: 112px;
    padding: 0 14px;
    font-weight: 500;
  }
}

/* Gentle fresh background with wave lines */
body {
  background-color: #f5f9fc;
  background-image:
    url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='1440' height='360' viewBox='0 0 1440 360'%3E%3Cpath d='M0 112 C180 44 360 184 540 112 S900 44 1080 112 1260 184 1440 112' fill='none' stroke='%2389c7e8' stroke-width='2' stroke-opacity='.18'/%3E%3Cpath d='M0 204 C220 130 360 278 580 204 S960 130 1180 204 1320 278 1440 204' fill='none' stroke='%235fb3d9' stroke-width='2' stroke-opacity='.12'/%3E%3C/svg%3E"),
    linear-gradient(180deg, #eef8fd 0%, #f7fbfd 38%, #f4f7fa 100%);
  background-repeat: repeat-x, no-repeat;
  background-position: top 96px center, top left;
  background-size: 1440px 360px, 100% 100%;
  background-attachment: fixed, fixed;
}

body::before {
  content: "";
  position: fixed;
  inset: 0;
  pointer-events: none;
  z-index: -1;
  background-image:
    url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='1440' height='420' viewBox='0 0 1440 420'%3E%3Cpath d='M0 300 C200 232 380 356 600 292 S1020 232 1240 292 1380 356 1440 316' fill='none' stroke='%23b9dff0' stroke-width='3' stroke-opacity='.18'/%3E%3C/svg%3E");
  background-repeat: repeat-x;
  background-position: bottom -40px center;
  background-size: 1440px 420px;
}

@media (max-width: 560px) {
  body {
    background-position: top 72px center, top left;
    background-size: 980px 260px, 100% 100%;
    background-attachment: scroll, scroll;
  }

  body::before {
    background-size: 980px 300px;
  }
}

/* Refine wave background so lines do not overlap */
body {
  background-image:
    url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='1440' height='360' viewBox='0 0 1440 360'%3E%3Cpath d='M0 132 C200 68 360 188 560 132 S920 68 1120 132 1320 188 1440 132' fill='none' stroke='%237fc2e1' stroke-width='2' stroke-opacity='.14'/%3E%3C/svg%3E"),
    linear-gradient(180deg, #eef8fd 0%, #f7fbfd 42%, #f4f7fa 100%);
}

body::before {
  background-image:
    url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='1440' height='420' viewBox='0 0 1440 420'%3E%3Cpath d='M0 310 C220 250 420 360 640 310 S1040 250 1260 310 1380 350 1440 324' fill='none' stroke='%23b9dff0' stroke-width='2' stroke-opacity='.12'/%3E%3C/svg%3E");
}

/* Brand color alignment: rgb(0, 86, 149) */
:root {
  --blue: rgb(0, 86, 149);
  --blue-2: rgb(0, 86, 149);
  --blue-3: rgb(54, 139, 190);
  --blue-dark: rgb(0, 62, 108);
  --blue-pale: #e8f4fb;
  --blue-mid: #b9d7e9;
  --ink: #102f47;
}

header {
  background: rgb(0, 86, 149);
  box-shadow: 0 2px 12px rgba(0, 86, 149, 0.22);
}

.header-dial {
  border-color: rgba(255,255,255,0.34);
  background: rgba(255,255,255,0.12);
}

.header-dial:hover {
  background: rgba(255,255,255,0.18);
}

.intro-title,
.section-eyebrow,
.model-title,
.model-desc strong,
.sym-name,
.step-title,
.faq-q,
.dealer-name {
  color: rgb(0, 86, 149);
}

.model-card {
  border-color: rgba(0, 86, 149, 0.28);
  background: #eaf6fd;
}

.model-desc {
  color: #245d82;
}

.chip {
  border-color: rgba(0, 86, 149, 0.38);
  color: rgb(0, 86, 149);
  background: #f7fcff;
}

.sym-btn.active {
  border-color: rgb(0, 86, 149);
  background: #eaf6fd;
  box-shadow: 0 0 0 3px rgba(0, 86, 149, 0.11);
}

.sym-btn:hover {
  border-color: rgba(0, 86, 149, 0.34);
  background: #f4fbff;
}

.progress-bar-fill,
.progress-fill,
.sol-head,
.step-num,
.btn-ok,
.resolved-panel--rich,
.resolved-card.resolved-card--simple {
  background: rgb(0, 86, 149);
}

.btn-ok:hover {
  background: rgb(0, 72, 126);
}

.solution-wrap.visible .progress-wrap,
.solution-wrap.visible .progress-bar-wrap {
  border-color: rgba(0, 86, 149, 0.18);
}

.progress-label,
.progress-text,
.progress-scale,
.sym-hint,
.step-body,
.faq-a {
  color: #42657f;
}

.callout.note,
.callout.tip {
  background: #eaf6fd;
  color: #154e75;
}

.step-check {
  border-color: rgba(0, 86, 149, 0.38);
  color: rgb(0, 86, 149);
}

.esc-phone,
.escalate-card--clean .call-btn {
  background: rgb(0, 86, 149);
}

body {
  background-image:
    url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='1440' height='360' viewBox='0 0 1440 360'%3E%3Cpath d='M0 132 C200 68 360 188 560 132 S920 68 1120 132 1320 188 1440 132' fill='none' stroke='%23005695' stroke-width='2' stroke-opacity='.10'/%3E%3C/svg%3E"),
    linear-gradient(180deg, #eef8fd 0%, #f7fbfd 42%, #f4f7fa 100%);
}

/* Add subtle overlapping wave lines */
body {
  background-image:
    url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='1440' height='380' viewBox='0 0 1440 380'%3E%3Cpath d='M0 126 C210 58 380 190 590 126 S950 58 1160 126 1320 190 1440 126' fill='none' stroke='%23005695' stroke-width='2' stroke-opacity='.10'/%3E%3Cpath d='M0 162 C230 230 410 96 640 162 S1030 230 1260 162 1370 108 1440 144' fill='none' stroke='%235aa8d3' stroke-width='2' stroke-opacity='.12'/%3E%3C/svg%3E"),
    linear-gradient(180deg, #eef8fd 0%, #f7fbfd 42%, #f4f7fa 100%);
  background-size: 1440px 380px, 100% 100%;
}

@media (max-width: 560px) {
  body {
    background-size: 980px 270px, 100% 100%;
  }
}

/* Keep dealer name visible on header */
header .dealer-name {
  color: #fff;
}

header .dealer-sub {
  color: rgba(255,255,255,0.78);
}

/* Fix checked mark alignment in step check button */
.step-check.done::before {
  position: relative;
  display: inline-block;
  flex: 0 0 18px;
  width: 18px;
  height: 18px;
  border-color: #fff;
  background: #fff;
  background-image: none;
}

.step-check.done::before::after {
  content: none;
}

.step-check.done .check-mark {
  display: none;
}

.step-check.done::before {
  clip-path: none;
}

.step-check.done::after {
  display: inline-block;
}

.step-check.done {
  position: relative;
}

.step-check.done::before {
  content: "";
}

.step-check.done::before {
  background:
    linear-gradient(45deg, transparent 54%, #23874d 54%, #23874d 68%, transparent 68%),
    linear-gradient(-45deg, transparent 44%, #23874d 44%, #23874d 58%, transparent 58%),
    #fff;
  background-size: 8px 12px, 13px 12px, 100% 100%;
  background-position: 2px 1px, 5px 1px, center;
  background-repeat: no-repeat;
}

/* Simpler stable check glyph */
.step-check.done::before {
  content: "βœ“";
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 18px;
  height: 18px;
  flex: 0 0 18px;
  border: 2px solid #fff;
  border-radius: 5px;
  background: #fff;
  background-image: none;
  color: #23874d;
  font-size: 14px;
  font-weight: 800;
  line-height: 1;
  transform: none;
}

/* Softer gray step check button */
.step-check {
  border-color: #c7d2da;
  background: #f7f9fa;
  color: #526879;
}

.step-check::before {
  border-color: #8ea1af;
  background: #fff;
}

.step-check:hover {
  border-color: #aebdc8;
  background: #f1f4f6;
}

.step-check.done {
  border-color: #aebdc8;
  background: #eef2f4;
  color: #3f5363;
}

.step-check.done::before {
  border-color: #8ea1af;
  background: #fff;
  color: #5d717f;
}

.step-check.done::after {
  color: #3f5363;
}

/* Header SVG logo */
.site-logo {
  display: block;
  width: 220px;
  height: auto;
  max-height: 42px;
}

.logo-wrap {
  justify-content: center;
}

@media (max-width: 760px) {
  .site-logo {
    width: 190px;
    max-height: 38px;
  }
}

@media (max-width: 560px) {
  .site-logo {
    width: 152px;
    max-height: 32px;
  }
}

/* Dealer subtitle length adjustment */
.dealer-badge {
  min-width: 230px;
}

.dealer-sub {
  white-space: nowrap;
  font-size: 11px;
  letter-spacing: 0;
}

@media (max-width: 760px) {
  .dealer-badge {
    min-width: 160px;
  }

  .dealer-sub {
    font-size: 8.5px;
  }
}

@media (max-width: 560px) {
  .dealer-badge {
    min-width: 118px;
    flex-basis: 118px;
  }

  .dealer-sub {
    font-size: 7px;
  }
}

/* Center intro title */
.intro-title {
  text-align: center;
}

/* Mobile header stability: prevent dial from overflowing the viewport */
@media (max-width: 640px) {
  header {
    overflow: visible;
  }

  .header-top {
    display: grid;
    grid-template-columns: minmax(0, 1fr) auto;
    grid-template-areas:
      "logo dealer"
      "dial dial";
    align-items: center;
    gap: 8px 12px;
    height: auto !important;
    min-height: 112px;
    max-width: none;
    padding: 12px 16px 10px;
  }

  .logo-wrap {
    grid-area: logo;
    min-width: 0;
  }

  .site-logo {
    width: clamp(126px, 38vw, 152px);
    max-width: 100%;
    max-height: none;
  }

  .dealer-badge {
    grid-area: dealer;
    display: flex;
    width: auto;
    min-width: 0;
    flex: none;
    flex-basis: auto;
    margin: 0;
    text-align: center;
  }

  .dealer-name {
    font-size: 13px;
    line-height: 1.15;
  }

  .dealer-sub {
    max-width: 150px;
    white-space: normal;
    font-size: 8px;
    line-height: 1.25;
  }

  .header-dial {
    grid-area: dial;
    justify-self: center;
    width: min(100%, 268px);
    min-width: 0;
    max-height: none;
    margin: 0;
    padding: 7px 14px;
    border-radius: 10px;
  }

  .header-dial .dial-label {
    display: inline;
    margin-right: 8px;
    font-size: 10px;
    line-height: 1.2;
  }

  .header-dial .dial-num {
    display: inline;
    font-size: 18px;
    line-height: 1.2;
  }

  .header-dial .dial-hours {
    display: block;
    margin-top: 2px;
    font-size: 10px;
    line-height: 1.15;
  }
}

@media (max-width: 380px) {
  .header-top {
    padding-left: 12px;
    padding-right: 12px;
    gap: 8px;
  }

  .dealer-name {
    font-size: 12px;
  }

  .dealer-sub {
    max-width: 128px;
    font-size: 7px;
  }

  .header-dial {
    width: 100%;
  }

  .header-dial .dial-num {
    font-size: 17px;
  }
}

/* Keep step progress fixed below the taller mobile header */
:root {
  --sticky-progress-top: 102px;
  --solution-scroll-offset: 190px;
}

.solution-wrap.visible .progress-wrap,
.solution-wrap.visible .progress-bar-wrap {
  position: sticky;
  top: var(--sticky-progress-top);
  z-index: 190;
}

.solution-wrap,
.solution-wrap .sol-card {
  scroll-margin-top: var(--solution-scroll-offset);
}

@media (max-width: 640px) {
  :root {
    --sticky-progress-top: 112px;
    --solution-scroll-offset: 184px;
  }

  .solution-wrap.visible .progress-wrap,
  .solution-wrap.visible .progress-bar-wrap {
    top: var(--sticky-progress-top);
    z-index: 190;
  }
}

@media (max-width: 380px) {
  :root {
    --sticky-progress-top: 114px;
    --solution-scroll-offset: 188px;
  }
}

/* Mobile header spacing refinement */
@media (max-width: 640px) {
  .site-logo {
    width: clamp(92px, 25vw, 104px);
  }

  .header-top {
    gap: 10px 18px;
    min-height: 118px;
  }

  :root {
    --sticky-progress-top: 148px;
    --solution-scroll-offset: 220px;
  }
}

@media (max-width: 380px) {
  .site-logo {
    width: 92px;
  }

  .header-top {
    min-height: 120px;
  }

  :root {
    --sticky-progress-top: 152px;
    --solution-scroll-offset: 226px;
  }
}

/* PC/SP layout audit fixes */
.solution-wrap.visible .sol-card {
  margin-top: 24px;
}

.solution-wrap.visible .progress-wrap,
.solution-wrap.visible .progress-bar-wrap {
  margin-bottom: 24px;
}

.steps-list {
  padding-bottom: 40px;
}

footer a {
  color: rgb(0, 86, 149);
  text-decoration-color: rgba(0, 86, 149, 0.35);
}

footer a:hover {
  color: rgb(0, 62, 108);
}

@media (max-width: 640px) {
  .solution-wrap.visible .sol-card {
    margin-top: 34px;
  }

  .solution-wrap.visible .progress-wrap,
  .solution-wrap.visible .progress-bar-wrap {
    margin-bottom: 28px;
  }

  .steps-list {
    padding-bottom: 92px;
  }

  .sol-head {
    gap: 14px;
  }

  .sol-head-title {
    line-height: 1.35;
  }
}

@media (max-width: 380px) {
  .solution-wrap.visible .sol-card {
    margin-top: 38px;
  }
}


/* Final polish pass: stable header, progress, spacing, and step controls */
:root {
  --site-header-h: 92px;
  --sticky-progress-top: 104px;
  --solution-scroll-offset: 190px;
}

body {
  line-height: 1.72;
  overflow-x: hidden;
}

header {
  background: rgb(0, 86, 149);
}

.header-top {
  display: grid;
  grid-template-columns: minmax(150px, 1fr) minmax(220px, auto) minmax(220px, 1fr);
  align-items: center;
  gap: 24px;
  min-height: var(--site-header-h);
  padding: 12px 28px;
}

.logo-wrap { min-width: 0; }
.site-logo {
  width: clamp(132px, 15vw, 172px);
  height: auto;
  display: block;
}

.dealer-badge {
  justify-self: center;
  min-width: 0;
  max-width: 280px;
  text-align: center;
}

.dealer-name {
  font-size: 21px;
  line-height: 1.15;
}

.dealer-sub {
  font-size: 11px;
  line-height: 1.35;
  white-space: normal;
}

.header-dial {
  justify-self: end;
  width: min(248px, 100%);
  min-width: 0;
  padding: 8px 16px;
  border-radius: 10px;
}

.header-dial .dial-num {
  font-size: 19px;
  line-height: 1.15;
}

.header-dial .dial-hours {
  font-size: 10px;
  line-height: 1.2;
}

main {
  width: min(100%, 980px);
  padding-left: 22px;
  padding-right: 22px;
}

.intro-card {
  padding: 28px 34px;
}

.intro-title {
  font-size: clamp(24px, 2.4vw, 31px);
  line-height: 1.35;
  margin-bottom: 14px;
}

.intro-body {
  font-size: 17px;
  line-height: 1.85;
}

.model-card {
  gap: 26px;
  padding: 24px 30px;
}

.model-title {
  font-size: 21px;
  line-height: 1.35;
  margin-bottom: 8px;
}

.model-desc {
  font-size: 15.5px;
  line-height: 1.75;
}

.model-chips {
  gap: 8px;
  margin-top: 12px;
}

.chip {
  min-height: 32px;
  display: inline-flex;
  align-items: center;
  border-radius: 8px;
  padding: 4px 15px;
  line-height: 1.2;
}

.section-eyebrow {
  margin: 42px 0 22px;
  font-size: clamp(25px, 2.4vw, 32px);
  line-height: 1.35;
}

.symptom-grid {
  gap: 18px;
}

.sym-btn {
  min-height: 112px;
  padding: 20px 24px;
  align-items: center;
}

.sym-emoji img {
  width: 58px;
  height: 58px;
  object-fit: contain;
}

.sym-name {
  font-size: 19px;
  line-height: 1.35;
}

.sym-hint {
  margin-top: 4px;
  font-size: 14px;
  line-height: 1.55;
}

.solution-wrap.visible .progress-wrap,
.solution-wrap.visible .progress-bar-wrap {
  top: var(--sticky-progress-top);
  z-index: 120;
  margin-bottom: 30px;
}

.solution-wrap.visible .sol-card {
  margin-top: 30px;
}

.solution-wrap,
.solution-wrap .sol-card {
  scroll-margin-top: var(--solution-scroll-offset);
}

.sol-head {
  min-height: 126px;
  align-items: center;
  gap: 22px;
  padding: 30px 34px;
}

.sol-head-title {
  font-size: clamp(27px, 3vw, 36px);
  line-height: 1.25;
}

.sol-head-sub {
  margin-top: 8px;
  font-size: 16px;
  line-height: 1.45;
}

.steps-wrap {
  padding: 32px 34px 28px;
}

.step-item {
  gap: 26px;
  padding-bottom: 42px;
}

.step-illust {
  min-height: 210px;
  padding: 22px 18px 18px;
  display: flex;
  align-items: center;
  justify-content: center;
}

.step-illust img {
  width: min(230px, 72%);
  max-height: 230px;
  object-fit: contain;
}

.illust-label {
  margin-top: 10px;
  font-size: 13px;
  line-height: 1.45;
}

.step-title {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  align-items: center;
  column-gap: 18px;
  row-gap: 10px;
}

.step-title-text {
  min-width: 0;
  font-size: clamp(23px, 2.1vw, 30px);
  line-height: 1.4;
}

.step-body {
  margin-top: 12px;
  font-size: 17px;
  line-height: 1.85;
}

.callout {
  margin-top: 18px;
  padding: 15px 18px;
  line-height: 1.75;
}

.step-check {
  min-width: 136px;
  height: 48px;
  justify-content: center;
  gap: 8px;
  margin: 0;
  color: #526879;
  border-color: #b8c8d3;
  background: #f8fafc;
}

.step-check::before {
  width: 20px;
  height: 20px;
  border-radius: 5px;
}

.step-check.done {
  color: #fff;
  border-color: #17875b;
  background: #17875b;
}

.step-check.done::before {
  background: #fff;
  border-color: #fff;
}

.step-check.done::after {
  left: 23px;
  top: 14px;
  width: 7px;
  height: 13px;
  border-width: 0 3px 3px 0;
}

.faq-block {
  margin-top: 52px;
}

.faq-q {
  padding: 18px 24px;
  line-height: 1.55;
}

.faq-a,
.faq-a.open {
  line-height: 1.75;
}

@media (max-width: 760px) {
  :root {
    --site-header-h: 148px;
    --sticky-progress-top: 154px;
    --solution-scroll-offset: 238px;
  }

  .header-top {
    grid-template-columns: minmax(90px, 1fr) minmax(108px, auto);
    grid-template-areas:
      "logo dealer"
      "dial dial";
    gap: 10px 14px;
    min-height: var(--site-header-h);
    padding: 12px 18px 14px;
  }

  .logo-wrap { grid-area: logo; }
  .dealer-badge { grid-area: dealer; justify-self: end; max-width: 160px; }
  .header-dial { grid-area: dial; justify-self: center; width: min(100%, 300px); }

  .site-logo { width: clamp(96px, 25vw, 118px); }
  .dealer-name { font-size: 15px; }
  .dealer-sub { font-size: 8px; line-height: 1.25; }

  main {
    padding-left: 16px;
    padding-right: 16px;
  }

  .intro-card {
    padding: 26px 20px;
  }

  .intro-title {
    font-size: 27px;
  }

  .intro-body {
    font-size: 17px;
    line-height: 1.75;
  }

  .model-card {
    display: block;
    padding: 24px 20px;
    text-align: left;
  }

  .model-card .model-icon {
    margin: 0 auto 18px;
  }

  .model-title {
    font-size: 22px;
    line-height: 1.45;
  }

  .model-desc {
    font-size: 16px;
    line-height: 1.7;
  }

  .section-eyebrow {
    margin-top: 44px;
    font-size: 26px;
  }

  .symptom-grid {
    grid-template-columns: 1fr;
    gap: 14px;
  }

  .sym-btn {
    min-height: 102px;
    padding: 18px 20px;
  }

  .sym-emoji img {
    width: 54px;
    height: 54px;
  }

  .sym-name { font-size: 19px; }
  .sym-hint { font-size: 14px; }

  .solution-wrap.visible .progress-wrap,
  .solution-wrap.visible .progress-bar-wrap {
    top: var(--sticky-progress-top);
    margin-bottom: 32px;
    padding: 10px 14px;
  }

  .solution-wrap.visible .sol-card {
    margin-top: 36px;
  }

  .sol-head {
    min-height: 118px;
    padding: 24px 18px;
    gap: 14px;
  }

  .sol-head-title {
    font-size: 25px;
    line-height: 1.3;
  }

  .sol-head-sub {
    font-size: 14px;
  }

  .steps-wrap {
    padding: 28px 16px 102px;
  }

  .step-item {
    grid-template-columns: 48px minmax(0, 1fr);
    gap: 14px;
    padding-bottom: 36px;
  }

  .step-illust {
    min-height: 176px;
    padding: 18px 12px 14px;
  }

  .step-illust img {
    width: min(210px, 82%);
    max-height: 210px;
  }

  .step-title {
    grid-template-columns: 1fr;
    row-gap: 14px;
  }

  .step-title-text {
    font-size: 22px;
    line-height: 1.42;
  }

  .step-body {
    font-size: 16px;
    line-height: 1.78;
  }

  .step-check {
    justify-self: end;
    min-width: 126px;
    height: 44px;
    font-size: 13px;
  }

  .step-check.done::after {
    left: 22px;
    top: 13px;
  }
}

@media (max-width: 390px) {
  :root {
    --site-header-h: 150px;
    --sticky-progress-top: 156px;
    --solution-scroll-offset: 242px;
  }

  .header-top {
    padding-left: 12px;
    padding-right: 12px;
  }

  .site-logo { width: 94px; }
  .dealer-name { font-size: 13px; }
  .dealer-sub { font-size: 7px; }
  .header-dial { width: 100%; padding-left: 10px; padding-right: 10px; }
  .header-dial .dial-num { font-size: 17px; }

  main {
    padding-left: 12px;
    padding-right: 12px;
  }

  .intro-title { font-size: 24px; }
  .intro-body { font-size: 16px; }

  .step-num-wrap {
    width: 42px;
  }

  .step-title-text {
    font-size: 20px;
  }

  .step-illust img {
    width: min(190px, 86%);
  }
}

/* Final mobile readability refinement */
@media (max-width: 760px) {
  .step-title-text {
    font-size: 20px;
    line-height: 1.45;
  }

  .step-check {
    margin-top: 2px;
  }
}

@media (max-width: 390px) {
  .step-title-text {
    font-size: 19px;
  }

  .step-body {
    font-size: 15px;
    line-height: 1.78;
  }
}